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Kudos0

Identity Safe entries in Edge and Internet Explorer not the same

Working with a Support person on a problem with signing on to a website we did the following:

Delete the entry from the Identity Safe;

Create (by hand) a new entry with a different name;

Restore the old entry from a backup.

After that there were 2 entries in Internet Explorer (the new one and the old one), but only the new one in Edge.

To resolve this I decided to import the latest backup, deleting all existing entries.

Why does Edge still displays the new entry that has been overwritten by the restore en why does it not display the original entry?

Replies

Kudos0

Re: Identity Safe entries in Edge and Internet Explorer not the same

Additional:

Using the interface of my Norton product I deleted the correct entry (the entry that is used in Internet Explorer).

In Internet Explorer I created the entry again by logging on to the website.

In Edge the newly created entry does not show, only the wrong entry (I know it is the wrong entry because it has a different name, and by mistake I entered a wrong password).

So I decided to uninstall the Identity Safe extension in Edge and to reinstall it.

After that Edge still only shows the wrong entry????!!!!

Also: I cannot delete the wrong entry because it does not appear in the vault display in my Norton product.

Accepted Solution
Kudos0

Re: Identity Safe entries in Edge and Internet Explorer not the same

Eventually I decided to delete my safe and create a new one. After that the display in Edge came up empty, so the wrong entry was gone. Probably something was wrong with my safe. I decided not to restore the backup, but to recreate the 30 or so entries by signing on to the different sites. This seems to work well until now.

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