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Kudos0

Identity Safe extension wont install MS Edge

Running Windows 10/ MS Edge. Have tried to install Identity Safe extension from app store but I'm stuck in a loop. The extension download tells me "The app encountered a problem. Please reinstall it to repair" . After running the reinstall I get the same message. 
Any idea how I can get out of this loop and install the app?

Replies

Kudos0

Re: Identity Safe extension wont install MS Edge

Hello Puzzlme Are you logging into your Windows 10 PC under an admin account?

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe extension wont install MS Edge

Yes, running as admin. :)

Kudos0

Re: Identity Safe extension wont install MS Edge

Hi Puzzlme,

Do you have Fast Start disabled in WIN 10?

https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

If not, disable it, reboot and try the install again.

Kudos0

Re: Identity Safe extension wont install MS Edge

Puzzlme Just a thought, are you using a Norton Security Suite provided by your internet provider? If so who is your provider please. Thanks in advance.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe extension wont install MS Edge

 I'm running a downloaded version of Norton 360

Kudos0

Re: Identity Safe extension wont install MS Edge

Puzzlme Disable fast boot on your computer and reboot. Follow this article and reinstall the Edge extension.

https://support.norton.com/sp/en/us/home/current/solutions/v113038371_EndUserProfile_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe extension wont install MS Edge

Thanks for the suggestion. Unfortunately it didn't work. I'm still stuck between install and reinstall.

Kudos0

Re: Identity Safe extension wont install MS Edge

Puzzlme I should have asked this within my first post and completely forgot to. You ARE running Creators update for Windows 10 and NOT an insider build correct?

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe extension wont install MS Edge

I'm not sure what you are asking. Hope the following helps.
I recently had a new Western Digital hard drive installed. Did  all Windows 10 updates and successfully installed Norton IS extension. Everything  ran fine for about a week until I did an iTunes update and everything froze. I did a restore to the date the hard drive was installed and now cant reinstall IS extension.

Kudos0

Re: Identity Safe extension wont install MS Edge

IF your Windows 10 install is up to date your OS info should be "Fall Creators Update version" 1709 / build 16299.125 This info can be found in the system notifications area under "all settings" then clicking on "System", when the next screen appears scroll down to "about" and click. All your system information should appear there. The Edge browser extension requires that Windows 10 be updated to at least the first Creators update for it to be compatible.

Uninstall your Norton product and reboot your system. After which try to get the Edge extension downloaded, installed and activated. It does NOT require an active Norton product to be installed.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe extension wont install MS Edge

My version is 1709 / build 16299.125 . I have uninstalled Norton, rebooted. The Edge IS extension still offers reinstall rather than install option. I did reinstall but get the same message that "This app encountered a problem. Please reinstall to repair"  I can't find anywhere to just completely uninstall the extension and start over. 

Although I have been an IS user for many years and waited eagerly for this extension, I think it's just too much trouble to keep trying to get it loaded.  
Thanks for the help. 

Kudos0

Re: Identity Safe extension wont install MS Edge

Puzzlme Open your Edge browser and follow these instruction to remove the extension. Open "Extensions" then select the "gear" icon to the right of Norton, scroll down and move the two slide buttons to off then click uninstall.

https://community.norton.com/en/blogs/product-update-announcements/norton-identity-safe-extension-microsoft-edge-now-available-0

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe extension wont install MS Edge

I would have done that but it doesn't show up in the extension list. That's why this is such a conundrum. It won't install or uninstall. lol
Thanks though.

Kudos0

Re: Identity Safe extension wont install MS Edge

Puzzlme RESET your PC. Press the Windows logo key Windows logo key  +L to get to the sign-in screen, then hold the Shift key down while you select Power  > Restart in the lower-right corner of the screen. After your PC restarts, select Troubleshoot > Reset this PC.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe extension wont install MS Edge

If I reset, I will lose all my personal files and settings.(I just did all that about 2 weeks ago)  I'm thinking that if that's the only recourse,  I would rather live without IS.

Thanks for your help though.

Kudos0

Re: Identity Safe extension wont install MS Edge

I broke down and did the reset. Have to reinstall much of my software but the extension did install. Thank you for your help. :)

Kudos0

Re: Identity Safe extension wont install MS Edge

Great news. Resetting SHOULD have left your files where they were. If you feel the thread has been solved please by all means mark the thread that solved it as the solution if you'd be so kind. Others may then be able to see the solution. Have an awesome New Year!!!

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe extension wont install MS Edge

 I did have to reinstall several programs, including Norton and set them up again but once that was completed, I was able to access all my files just as before. You were correct, they were left in place. IS is running smoothly and I'm happy with the outcome. 

The reset was definitely the solution for this situation. 

Thanks for all your help.

Kudos0

Re: Identity Safe extension wont install MS Edge

You are most welcome. Have a grand New Years!!

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe extension wont install MS Edge

And a Happy New Year to you too. :)

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