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Kudos0

Identity safe fails to properly fill in the user name and password for live ID accounts

Each time I try to log in to a Microsoft forum using my Live ID account which requires my account name (Email address) and password, both the account name and password are filled in but appear blurred and if rejected when I try to log in.

However if I place my cursor at the end of my Email address (.com) and backspace to remove the letter m in .com and then use the keyboard the enter the letter m my Email address is now displayed perfectly clear. Next I place the cursor in the password box (which is filled with large dots ...........) and backspace to remove the last dot in the password, then manually type in the last character of my password, the series of dots also appear clear (not smudged or blurred). Now I can tap the Enter key to log in successfully.

Note: To date this only happens with a live.id account, all my other web site logins have no problems.

Replies

Kudos0

Re: Identity safe fails to properly fill in the user name and password for live ID accounts

Hello JimS

Is this a duplicate post? I remember reading that post before. Microsoft has changed their sign in page so Norton has to make the changes also. Please submit it to Symantec. Please go to the website> Settings>Options> I want to report this site and follow the directions to report that site.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity safe fails to properly fill in the user name and password for live ID accounts

Sorry but go to who's website and where do I find the Settings>Options> I want to report this site?

Kudos0

Re: Identity safe fails to properly fill in the user name and password for live ID accounts

Hello Jim

Please go to the problem website. Please click on this Permalink to get the instructions.

Permalink

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity safe fails to properly fill in the user name and password for live ID accounts

Thank you,

I was tied up repairing a friend's computer yesterday afternoon so I never had a chance to post a problem report. It appears that between sometime yesterday and today the problem has been fixed.

Thanks again.

Kudos0

Re: Identity safe fails to properly fill in the user name and password for live ID accounts

Hello Jim

Yes, a WAX rules update was released today which fixed some of the fill-in sites that got fixed. For a complete list, please see this link.

https://community.norton.com/en/comment/6970111#comment-6970111

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.

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