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Kudos0

Identity Safe Form Bar

I am using Norton Identity Safe on a Surface Pro 3 with Windows 10 and Internet Explorer 11.  There is a identity safe bar that swings down below the Explorer 11 toolbars.  It is 1/2 to 2/3 hidden beneath the top of the web page.

Replies

Kudos0

Re: Identity Safe Form Bar

Hi Dru Trahan,

Please tell us if you are using Identity Safe Stand Alone (IDSS) or Identity Safe as part of a Norton Product - such as Norton Security, or perhaps NIS/N360.  If a Norton product please tell us which product and the version - Support/Help > About.

Have you tried to turn off some of the additional IE Toolbars to make more space available?  Have you tried to change the screen resolution to see if that lets the entire bar (which I am guessing is the Norton Toolbar) to appear?

Kudos0

Re: Identity Safe Form Bar

I am using Norton Security.  I have tried turning off the additional toolbars and changing the screen resolution, to no avail.  I've attached a screenshot.  Look below the toolbars.  There is an additional Identity Safe bar that pops down to select and fill.

File Attachment: 
Kudos0

Re: Identity Safe Form Bar

Please click on Vault is Open > Select Options for Current Site and then cycle Don't Show Info bar for this site to ON and then off again.  The partially hidden "bar" appears to the info bar asking if you want to fill the form.

Kudos0

Re: Identity Safe Form Bar

I tried turning the info bar off and back on again.  It is still partially hidden.

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