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identity safe lost user names

when trying to log on to Comcast email identity safe loses the user name, although the password shows.  Checking the vault shows the user name blank but all other info there.  I've filled in the info a number of times, but it keeps happening.



Re: identity safe lost user names


Which Norton product and version number are you using? Which browser are you using? Are there any conflicting extensions?


Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus Core Firmware 282 I E 11 Chrome latest version.

Re: identity safe lost user names

Here is an older thread with same problem.


I had the same problem and changed the 1st option to ASK and I have had no more problems.

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