• All Community
    • All Community
    • Forums
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos1 Stats

Identity Safe Maintenance - Failed to Complete

Um, Take a look at ID Safe Maintenance.  Mine is Failed to Complete

Replies

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

bjm_:

Um, take a look at ID Safe Maintenance.  Mine is Failed to Complete

That could be it, bjm_ ...

Interesting too - I don't recall ever having that condition show up (in the scheduler) prior to doing the Win-10 upgrade...

There's nothing (that I can find) reflected about it in the History logs, either.

FWIW, I think I'll try temporarily reestablishing an online vault again (later today) to see if it has any effect on this...and of course, I'll post back right-away if it does. I've never really paid any attention as to how often the IDSafe Maintenance Task normally gets run, and since the internals-classified tasks can't be user initiated, it may be a while before I have anything more to report.

Thanks for the inputs Guys...

Cheers,
John

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Hello John

Since your maintenance jobs were done on a Sunday morning, I would say that they are done every day. I just checked mine on Background tasks and mine show it was done on Sunday night.

I wonder if you would check them again now (Sunday night), if it would still show as being done on Sunday morning. I have a feeling it shows at what ever time you look as the time is done since it only takes a second. Mine also shows as failed, but I don't use Identity Safe.

Still on Windows 7 Pro

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Identity Safe Maintenance - Failed to Complete

floplot:

Hello John

I wonder if you would check them again now (Sunday night), if it would still show as being done on Sunday morning. I have a feeling it shows at what ever time you look as the time is done since it only takes a second. Mine also shows as failed, but I don't use Identity Safe.

Hi Flo -

Thanks for the suggestion about taking another look... It indeed has tried to run the task again (this evening) - and has again failed...

FWIW, I am still running the NSwB that was in-place prior to the upgrade/install of Windows-10 ... and although others (like yourself) who have not upgraded (yet) but are also seeing the failed task, I had not seen the situation until completing the Win-10 upgrade process - but this may ultimately be explained simply as a timing coincidence.

As I earlier stated, before getting overly excited about it, I'm still planning to re-instate an active online vault, just to see if its presence has any effect on this new (seemingly minor) quirk.

Cheers!
John

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

John FWIW,  I am on Comcast NSS v22.5.2.15 with only a Local Vault Only), but on Win 7 and I do not have any Exclamation points on my ID Safe Settings and my Identity Safe Maintenance shows failed to complete @ 08/03/2015 7:36 AM.

I also am running NSBU v22.5.2.15 with both a Local and an Online Vault.  Online Vault that ws already opened showed the same as NSS, when I switched over to Local and checked the ID it showed Safe Maintenance completed.  When I returned to the Online Vault it also then showed completed - at the same time as the Local showed as completed.

That was just the opposite of what I thought might be happening??  Sorry no additional help there!

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Thanks for the additional info Yank!

I'm beginning to feel that these are separate issues (e.g. attention indicator, and maintenance fail).  I'm hoping to set aside time today to do the online test vault reinstate as previously mentioned, just to see if its presence (in the mix) will have any effect on either issue.

But from what's being observed and reported, I think the maintenance fail issue is an anomaly completely unto itself...and seemingly unrelated to the Win-10 upgrade, as well...

Cheers!
John

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

John it seems like I recall (getting harder at my age), that there were some situations involving the ID Safe Maintenance  in the past - running for 1 second or 5 minutes rings a bell.

<EDIT>  Guess I am not losing it!

https://community.norton.com/en/forums/identity-safe-maintenance

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

8/3/2015 ~ 1:46 PM ~ 00:00:01 ~ No ~ Failed to Complete

W8.1 n' Local

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

8/4/2015 ~ 4:30 PM ~ 00:00:01 ~ No ~ Failed to Complete

W8.1 n' Local

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

For those experiencing the "Failed to Complete" background task, if you'd be willing to gather some logs for us, we'd appreciate it. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Hi Tony - Sorry about the delay in getting you guys the logs... Things became pretty hectic here this afternoon, but I'll definitely get on it first thing in the morning.

FWIW, The maintenance failure doesn't seem to be in any way related to the Edge (as default) / Attention indicator issue - that was definitely fixed by selecting one of the supported browsers as default - but I just checked the Tasks list a few minutes ago and the vault maintenance failure is occurring consistently (presumably each time the task attempts to run). Cheers! John

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

8/5/2015 ~ 10:28 AM ~ 00:00:01 ~ No ~ Failed to Complete

W8.1 n' Local

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Opps - originally posted in wrong thread:

https://community.norton.com/en/comment/6560221#comment-6560221

That was around 8 Am when I booted up, now both systems show fail to complete around 10 AM????

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Very interesting sequence of events this morning (and it's not even lunchtime yet...) 

When I checked the Tasks completion status this AM it had just re-tried the vault maintenance operation and had failed again. I then downloaded the Norton reporting tool / logs gatherer, and invoked it. Upon its required system restart and subsequent Windows login completion, I went back into Settings to look at the task completion status again and for the first time in a couple of days it was indicating success...  WOW!  Very interesting too...

At that point I decided to try the IDSafe client to invoke the cloud vault login/recreation process - That's were it (is supposed to) detect that there is no online vault and prompt you through the process of creating one - which (once again) failed -- it just loops back to asking for the Norton Account credential over and over again - never gets beyond that point in the process.

Anyway...

After doing this, I took another look at the maintenance completion status, and it was (once again) showing failed to successfully complete...

At that point I ended the Norton report tool gather mode and sent the logs (for that entire process sequence, hopefully) to Norton for analysis...

Thoughts...

Is it possible that the online vault creation failure and the maintenance task failure are somehow related elements? At this point it certainly seems so...

Cheers!
John

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Hi avjohnnie,
The info to generate logs Posted: 05-Mar-2009 <link> gave pause.

Most of the time, your system won't create the logs unless you get the problem to occur again with a logging tool enabled.
Kudos0

Re: Identity Safe Maintenance - Failed to Complete

bjm_:

Hi avjohnnie,
The info to generate logs Posted: 05-Mar-2009 <link> gave pause.

Most of the time, your system won't create the logs unless you get the problem to occur again with a logging tool enabled.

  Another one of those "Your mileage may vary" codicils, I'm guessing ... 

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Yeah, pause was not knowing how to get the problem to occur again....
cause, I find Failed to Complete after it's run and failed. 

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Hello

I assume mine will always fail since I don't use the vault.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Identity Safe Maintenance - Failed to Complete

floplot:

Hello

I assume mine will always fail since I don't use the vault.

I think that only a redcoat can definitively answer that one Flo...

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

8/10/2015 ~ 11:00 AM ~ 00:00:01 ~ No ~ Failed to Complete

W8.1 n' Local

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Mine completed OK this morning just after booting.

W10 NIS 22.5.2.15

But we shall see next time.

Update: it ran again and Failed. I wonder if it only fails when the vault is open?

Jim

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

I've yet to figure out a definitive causation or process-pattern that's responsible for seeing the elusively reported "Identity Safe Maintenance - Complete" ...

Therefore, for now, I consign the fleeting appearances as having something to do with "When the moon is in the Seventh House, and Jupiter aligns with Mars, then peace will guide the planets. And love will steer the stars"...

John

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

PhoneMan: Update: it ran again and Failed. I wonder if it only fails when the vault is open?

mine fails when vault is closed....

Kudos1 Stats

Re: Identity Safe Maintenance - Failed to Complete

I was just about to write, asking if you're logged into your vault when you're seeing this error. It appears that the failure occurs in the background tasks when not logged into the vault. We're not suggesting that the "solution" is to just login, but rather this seems to be the cause. We need to find a better way to handle that failure/error. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Identity Safe Maintenance - Failed to Complete

PhoneMan:

Update: it ran again and Failed. I wonder if it only fails when the vault is open?

Mine seems to fail whenever the (local, I currently have no cloud) vault is either open or closed - this new normality occasionally gets interspersed with the odd, rare, "Completed" ...

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

avjohnnie:

PhoneMan:

Update: it ran again and Failed. I wonder if it only fails when the vault is open?

Mine seems to fail whenever the (local, I currently have no cloud) vault is either open or closed - this new normality occasionally gets interspersed with the odd, rare, "Completed" ...

I have been running my Online vault almost exclusively (so no Local Vault impact) and my ID Safe Maintenance continues to fail when it feels like it which is more often than it completes. It seems like it is more apt to complete shortly after boot up in the AM and then fail at intervals during the day.

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Ditto for me, Yank's observation regarding time of day and likeliness of success ...

Kudos1 Stats

Re: Identity Safe Maintenance - Failed to Complete

I am curious, what maintenance is it doing to the vault?

Jim

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Hello

I wonder if this maintenance which is unknown to us could possibly account for some of the problems that the Toolbars have? Like possibly one team not communicating with another?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

I thought it had a familiar taste to it, Yank...

So indeed, another item of potentially "Historical Significance" (growing longer in the tooth) and prone to making itself known again, from time to time ...

Thanks for doing the legwork...

Cheers!
John

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

8/20/2015 ~ 9:25 AM ~ 00:00:04 ~ No ~ Complete

W8.1 n' Local

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

8/20/2015 ~ 5:36 PM ~ 00:00:01 ~ No ~ Failed to Complete

W8.1 n' Local

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

8/21/2015 ~ 5:31 PM ~ 00:00:01 ~ No ~ Failed to Complete

W8.1 n' Local

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

8/22/2015 ~ 7:43 AM ~ 00:00:01 ~ No ~ Failed to Complete

Win 7 Online and Local

I hate to see bjm_ having all the fun!

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

OK guys, we know it fails but every time you post it I get an e-mail notification and I was hoping they would be announcing a fix instead of a repeat of the same failure over and over.

Jim

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Jim,

Sorry we got your hopes you - you can unsubscribe from the thread.  The fix will more than likely come via your subscription (you do have one don't you?() to the Product Blog anyway!

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

9/06/2015 ~ 11:12 AM ~ 00:00:01 ~ No ~ Failed to Complete

W8.1 n' Local

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

I have the same problem on my Windows 7, Online Vault.  Has never completed since upgrading to Norton 360 Premier version 22.5.2.15.  Logged in or not.

9/06/2015 ~ 02:51 PM ~ 00:00:01 ~ No ~ Failed to Complete

I hope someone comes up with a solution.  Hopefully it isn't a serious error since my vault is in the "Cloud"!  

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

No body knows what greyed Background Tasks do.  
Must be cosmetic.  

Kudos2 Stats

Re: Identity Safe Maintenance - Failed to Complete

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Identity Safe Maintenance - Failed to Complete

bjm_,

Are you talking about these grayed tasks?

https://community.norton.com/en/forums/new-norton-tasks-0

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Yeah, I've heard the story > Permalink
What does background (greyed) maintenance do...?
Heck, what does non-greyed background do...?
The Shadow Knows

Kudos1 Stats

Re: Identity Safe Maintenance - Failed to Complete

https://support.norton.com/sp/en/us/norton-security-with-backup/22.5.2.15/solutions/v15625365_ns_backup_en_us

The following grayed out categories of jobs run in the background to improve your system performance and protection. You can only view the last run details for the following activities.

Identity Safe Maintenance

Performs background maintenance tasks related to Identity Safe. Tasks include sending Identity Safe profile statistics and downloading the favorite icons.

AntiSpam Maintenance

Performs background maintenance tasks related to AntiSpam. Tasks include updating contacts and AntiSpam filters.

Licensing Maintenance

Performs background maintenance tasks related to licensing.

Insight Maintenance

Performs background maintenance tasks related to Norton Insight. Tasks include maintaining details about the trust level of files in your computer.

Product Maintenance

Performs background maintenance tasks related to your Norton product. Tasks include clearing install logs and rescanning consolidated firewall rule.

Windows 10 x64 20H2 | Mint Cinnamon 20
Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Maybe all that Insight Maintenance is why I've cleared a slew of Untrusted with 18months release and hundreds of thousands users. 
Maybe all that Insight Maintenance is why I've cleared Untrusted Symantec/Norton items. 
Maybe Identity Safe profile statistics show how many times I've refused Go Cloud.
Maybe all that Licensing Maintenance helps users reach activation servers.
Maybe all the Identity Safe Failed To Complete means something to somebody.

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

9/14/2015 ~ 3:32 PM ~ 00:00:01 ~ No ~ Failed to Complete

W8.1 n' Local

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

9/30/2015 ~ 9:15 PM ~ 00:00:01 ~ No ~ Failed to Complete

W8.1 n' Local

Kudos0

Re: Identity Safe Maintenance - Failed to Complete

10/15/2015 ~ 8:37 PM ~ 00:00:01 ~ No ~ Failed to Complete

W8.1 n' Local

Accepted Solution
Kudos0

Re: Identity Safe Maintenance - Failed to Complete

I only have the online vault now and don't see the Failed to complete.  I wonder if the 'Maintenance' is backup of the online vault done each day?

Windows 10 x64 20H2 | Mint Cinnamon 20
Accepted Solution
Kudos0

Re: Identity Safe Maintenance - Failed to Complete

Krusty13:  I only have the online vault now and don't see the Failed to complete.  I wonder if the 'Maintenance' is backup of the online vault done each day?

Identity Safe Maintenance
Performs background maintenance tasks related to Identity Safe. Tasks include sending Identity Safe profile statistics and downloading the favorite icons. Permalink

I was just about to write, asking if you're logged into your vault when you're seeing this error. It appears that the failure occurs in the background tasks when not logged into the vault. We're not suggesting that the "solution" is to just login, but rather this seems to be the cause. We need to find a better way to handle that failure/error. Thanks.  Permalink 

This thread is closed from further comment. Please visit the forum to start a new thread.