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Kudos0

Identity safe missing after upgrade to V6

After upgrading to V6, the password that was used in V5 is not being being accepted, so all of the passwords are GONE.  Been on hold for 20 minutes and nobody in India is answerring.  Great service Symantec, keep up the good work.

Replies

Kudos0

Re: Identity safe missing after upgrade to V6

After upgrading to V6, the password that was used in V5 is not being being accepted, so all of the passwords are GONE.  Been on hold for 20 minutes and nobody in India is answerring.  Great service Symantec, keep up the good work.

Kudos0

Re: Identity safe missing after upgrade to V6

Hi,

Sorry for the issue you facing.

Did you take a backup of Identity Safe Data before upgrading to V6????(Backup File in NPM format), if you had taken one then

you can create new vault with V6 product and import the NPM file back into the profile.

Kudos0

Re: Identity safe missing after upgrade to V6

How did you upgrade to V6? Did you uninstall V5 or just install over the existing installation?

Many here have found that online chat is a great way to get issues corrected. You can find it here.

Things happen. Export/Backup your Norton Password Manager data.

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