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Kudos0

Identity Safe - Norton Login now required

I have been using Idenity Safe for several years in IE 11 and after the initial set up, I rarely had to enter my Norton login credentials, just the vault password, until recently. Now, each time I turn On my W10 pc, I need to enter my Norton login & password plus my vault password - that's three data items to enter instead of just one.

What happened and how to I get get back to just the vault password?

Replies

Kudos0

Re: Identity Safe - Norton Login now required

Did you recently accept an offer to convert your vault to the cloud? If you did, you have now lost your local vault that allowed you to keep it open longer. The cloud vault is closed when you close your browser for security reasons.

If this is what happened to you, you can regain your local vault. As long as you have had a local vault at some time it is possible to regain it if you have been converted to the online vault. Check the information gathered by user elsewhere in this thread.   https://community.norton.com/en/forums/retaining-your-local-vault

Be sure you read through the thread, as there are a couple of clarifications to the process.

Things happen. Export/Backup your Norton Password Manager data.

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