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Kudos0

Identity Safe not closing correctly

When I log into Identity Safe and use it sometimes it closes itself correctly after 30 minutes of inactivity which is how I have it set or I can close it manually.  Sometimes though the tab says "Vault is Closed", however, when I go to "Open Vault" it brings up the Logins screen and says the vault is open but it won't let me log in to any of my websites.  It just stays on the Logins screen and won't even let me close the app.  If I go into task manager it will let me close the identity safe, however it won't let me restart it again.  The only solution I have is to restart the entire system and then it will close the vault and work properly which is very frustrating when I sometimes have to do this several times a day.  My OS is Windows 8.1, Internet Explorer 11, and my only antivirus is Windows Defender.  I do use CCleaner and Advanced System Care 7, but I don't see how these could be affecting the problem.  Any help would be appreciated, because at this point I am about to uninstall it and use Last Pass.

Replies

Kudos0

Re: Identity Safe not closing correctly

When I log into Identity Safe and use it sometimes it closes itself correctly after 30 minutes of inactivity which is how I have it set or I can close it manually.  Sometimes though the tab says "Vault is Closed", however, when I go to "Open Vault" it brings up the Logins screen and says the vault is open but it won't let me log in to any of my websites.  It just stays on the Logins screen and won't even let me close the app.  If I go into task manager it will let me close the identity safe, however it won't let me restart it again.  The only solution I have is to restart the entire system and then it will close the vault and work properly which is very frustrating when I sometimes have to do this several times a day.  My OS is Windows 8.1, Internet Explorer 11, and my only antivirus is Windows Defender.  I do use CCleaner and Advanced System Care 7, but I don't see how these could be affecting the problem.  Any help would be appreciated, because at this point I am about to uninstall it and use Last Pass.

Kudos0

Re: Identity Safe not closing correctly

I've asked you post be moved to the Toolbar/Identity Safe board for better exposure.

If you are using anything other than the Free version of Advanced System Care 7, it has a real time scanner running. That can interfere with Norton and cause problems. You should only run one real time scanner at a time.

To help find a solution to your problem, a few questions.

What Norton product and version are you using? Click Support - About on the main Norton screen.

What Operating system and service pack are you using?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity Safe not closing correctly

Hi NuguIDS,

Are you using the Stand Alone version of Identity Safe?

Kudos0

Re: Identity Safe not closing correctly

I am using the free version of ASC7 and the browser add-ons are disabled.  The only browser add-ons installed are Microsoft ones and Java.

Norton Info:  Stand alone product; no other Norton products installed.  Product Version 2014.6.0.27; Web Protection Definition 2013-1228.009; Web Form Definition 1.5.0.65.

OS is Windows 8.1.  Internet Explorer 11 and Windows Defender installed.

Thanks for your help.

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