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Kudos0

Identity Safe not closing correctly

Often, when I let the computer be left on without closing the vault, the vault does not close completely. It says that the vault is closed, but when I click to open it, then I'm going straight into the the vault.

I can then not log on to any pages via the vault, but I can use the eye in the list to see all the passwords. This is a significant security threat!

I can not close the vault and the only way I can open the vault is to manually enter a new login - then I get the popup to log in and everything is normal again. Otherwise the only way to get the the vault to work is to restart the computer.

I have experienced the same error regularly on two different computers - one with Windows 8 and one with Windows 7. Both with the Norton 360 Premier Edition and IE 11 (and the latest versions). Please, fix this very quickly.

Replies

Kudos0

Re: Identity Safe not closing correctly

I just posted this weekend as I have been having this same problem for several weeks.  In fact, just yesterday I realized that like you I can enter a new login and get Identity Safe to work correctly; up until now I've been restarting the computer.  I haven't received a solution to my problem yet, but let's hope there is one soon.

Kudos0

Re: Identity Safe not closing correctly

I have this problem also.  My safe says it is closed but I can't open it and it opens into my logins even though  it ways it is closed and I can't close it

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