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Kudos0

Identity Safe not importing McAfee file

I recently purchased a Norton Core and subsequent Identity Safe.  I have exported by TrueKey, McAfee file as a csv.  When attempting to import the data to Identity Safe, I cannot find the file.  However, with file explorer, I can find the file and verify the location.  Any idea as to why the Identity Safe program will not recognize the file?

Thanks,

Replies

Kudos0

Re: Identity Safe not importing McAfee file

AEvans First off have you setup identity safe already? Format the csv per this thread: https://community.norton.com/en/comment/7483941#comment-7483941

Drop the csv file onto your desktop and see if the import file types it is looking for are selected. It will look for dat and csv files, and since there should only be one on the desktop it should list. I am sure you followed these instructions: https://support.norton.com/sp/en/us/home/current/solutions/v94725076_identity_safe_standalone_1_en_us

https://support.norton.com/sp/en/us/home/current/solutions/v71133087_identity_safe_standalone_1_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe not importing McAfee file

Hello AEvans I'm following up to see if we can assist further.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00

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