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Kudos0

Identity Safe Not Working

We have a new computer with Windows 7.  Newly installed Norton Security 2012 and imported password from another computer, also with 2012.  I read some of the comments earlier and reinstalled the newest version of Security, set up identity password and reimported passwords from previous computer.  There is no response.  It does not fill in the existing passwords or ask for new ones. I am at a loss.

Replies

Kudos0

Re: Identity Safe Not Working

We have a new computer with Windows 7.  Newly installed Norton Security 2012 and imported password from another computer, also with 2012.  I read some of the comments earlier and reinstalled the newest version of Security, set up identity password and reimported passwords from previous computer.  There is no response.  It does not fill in the existing passwords or ask for new ones. I am at a loss.

Kudos0

Re: Identity Safe Not Working


tbruce wrote:

We have a new computer with Windows 7.  Newly installed Norton Security 2012 and imported password from another computer, also with 2012.  I read some of the comments earlier and reinstalled the newest version of Security, set up identity password and reimported passwords from previous computer.  There is no response.  It does not fill in the existing passwords or ask for new ones. I am at a loss.


Welcome,

Exactly which product is installed and exactly which product has the data that you are trying to import?

Thanks

Dick Win 10x64 current current NSBU
Kudos0

Re: Identity Safe Not Working


tbruce wrote:

We have a new computer with Windows 7.  Newly installed Norton Security 2012 and imported password from another computer, also with 2012.  I read some of the comments earlier and reinstalled the newest version of Security, set up identity password and reimported passwords from previous computer.  There is no response.  It does not fill in the existing passwords or ask for new ones. I am at a loss.


On the older computer, do another backup of your Identity Safe Data. Settings - Web - Identity Safe. Click on 'configure' beside Export Data. Save this on your computer. Copy this to the new computer via network or USB key.

On the new computer, follow the same steps except click configure beside Import Data. Import from the copy you just made.

Another option is to move your Identity Safe data online. Then you can log in from any computer that has Identity Safe installed.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity Safe Not Working

I also have installed IS12 to Windows 7 64 bit.  I have entered login info and Identify Safe does not come up when accessing a web site, nor will it ask for new login information.  Are some web surfers not compatible with IS12?

Kudos0

Re: Identity Safe Not Working

Hi,

It depends on the browser that you use. Norton Identity Safe does not support any 64-bit browsers, so if you have that then the Norton Toolbar will be disabled. If you are on Firefox you need to make sure you are using the latest 2~3 versions and the Norton add-ons are enabled.

Regards,

Albert

Kudos0

Re: Identity Safe Not Working


Bearskinner wrote:

I also have installed IS12 to Windows 7 64 bit.  I have entered login info and Identify Safe does not come up when accessing a web site, nor will it ask for new login information.  Are some web surfers not compatible with IS12?


Some web sites do not work properly with Identity Safe. If you encounter one of these, you can click on the Identity Safe icon on the Norton Toolbar and click Report Issue. This is where you can send the URL of the web site to Norton to have them investigate why Identity Safe is not working.

Things happen. Export/Backup your Norton Password Manager data.

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