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Kudos0

Identity Safe not working intermittently

In the last 30 days or so Identity Safe stopped working intermittently.  Much of the time it will not fill in passwords anymore. Form filling rarely works.  I have many passwords an rely heavily on the product-which doesnt work anymore. I was advised to switch from IE to Firefox, which I did. No help there. What gives?

OS: Windows 7 Home Premium

Product: Norton Internet Security Ver: 19.6.2.10

Firefox 11

IE 9

Replies

Kudos0

Re: Identity Safe not working intermittently

In the last 30 days or so Identity Safe stopped working intermittently.  Much of the time it will not fill in passwords anymore. Form filling rarely works.  I have many passwords an rely heavily on the product-which doesnt work anymore. I was advised to switch from IE to Firefox, which I did. No help there. What gives?

OS: Windows 7 Home Premium

Product: Norton Internet Security Ver: 19.6.2.10

Firefox 11

IE 9

Kudos0

Re: Identity Safe not working intermittently

Hi,

Please run live update to get to the latest product update. The last updated version is 19.7.0.9 , please run the live update untill it says no updates left and then check if things are sorted.

Regards,

Prasanna

Accepted Solution
Kudos0

Re: Identity Safe not working intermittently

I see the problem. I had done all the updates, but had not rebooted. Rebooting to finish installing the updates fixed the problem. Thanks for your help.

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