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Kudos0

Identity Safe obscures top portion of screen within Chrome browser

As the title says, this is happening to me since either NIS or Chrome updated. I've tried uninstalling/reinstalling both to no avail. One good side is that it goes away after navigating away from the google start page, but it is annoying that I cannot see the top portion for my control panel, etc. Please see the image to see what I mean and note the upper-right corner where it obscures options.

Edit: confirmed this is ocurring on 2 other machines using Windows 7 x64 Home Premium with the same Identity Safe/Chrome versions.

System Info:

Windows 8.1 Pro x64

NIS 21.1.0.18

Norton Identity Protection 2014.6.0.27

Chrome 30.0.1599.101

 

 

 

Windows 8.1 Pro x64 -- NIS 21.3.0.12; MBAM Pro (non realtime); SAS Pro(non realtime)

Replies

Kudos0

Re: Identity Safe obscures top portion of screen within Chrome browser

>>and testing with Firefox or IE duplicated it or not?
Kudos0

Re: Identity Safe obscures top portion of screen within Chrome browser

I have confirmed that, at least on my machines, this issue appears to be isolated to the Chrome browser only. Both IE 11 and Firefox 24 seem to be fine.

Windows 8.1 Pro x64 -- NIS 21.3.0.12; MBAM Pro (non realtime); SAS Pro(non realtime)
Kudos1 Stats

Re: Identity Safe obscures top portion of screen within Chrome browser

It's not just you, amrobx.

I can reproduce this on a Win7x64 machine when browsing with Chrome using NIS v21

However it does not occur when using NIS v20.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Identity Safe obscures top portion of screen within Chrome browser

amrobx,

 

Thanks for reporting this .

We are aware of this issue and is being worked on.

 

Thanks

Princila

 

Kudos0

Re: Identity Safe obscures top portion of screen within Chrome browser

This happens when we view youtube videos in fullscreen mode and then again come back to to windowed mode too. Anyways, it's a very old issue and has still not been fixed. Anyways, Chrome doesn't support toolbar. Besides, even texts are obscured when filling up forms if Chrome has saved form data. I am using NIS 2013 on Windows 7 Pro x64

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