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Kudos0

Identity Safe Password Issue

I just upgrade my PC to 3rd generation & had to reinstall Windows 7 Pro. I'm currently on EI10. My Norton product in Nortion Antivirus but somewhere it also download Identity Safe. I know I had it earlier but I have no idea what the vault password is even with the hint. I don't care if I have to reset the Vault and start all over. I just want to get into it. I tried logging in 3 times & I believe it came up with a "reset". I can log into my Norton account but rejects all passwords to the Vault. Any helpful information would be great.

Replies

Kudos0

Re: Identity Safe Password Issue

I just upgrade my PC to 3rd generation & had to reinstall Windows 7 Pro. I'm currently on EI10. My Norton product in Nortion Antivirus but somewhere it also download Identity Safe. I know I had it earlier but I have no idea what the vault password is even with the hint. I don't care if I have to reset the Vault and start all over. I just want to get into it. I tried logging in 3 times & I believe it came up with a "reset". I can log into my Norton account but rejects all passwords to the Vault. Any helpful information would be great.

Kudos1 Stats

Re: Identity Safe Password Issue

Click on the Vault Closed on the Norton Toolbar. Once you get logged into your Norton Account, try logging into the Identity Safe. As you say, if you mis enter the password a few times, it should offer to reset the Identity Safe Vault. You cannot reset the password for security reasons.

After resetting the vault, you will be able to import logins if you happen to have a backup.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity Safe Password Issue

Hi Shoffy1,

Just to add some info to peterweb's post.

Please see Tony's announcement here about the Stand Alone ID Safe in NAV - this may explain whre it came from all of a sudden.

Also once you log into you Norton Account and try to log into the Vault - is there a Show Password Hint available and clicking on that does it show a Hint that may rinng a bell as to the password?

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