• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Identity safe pop-ups with latest Norton update on Norton Security Suite

This post was started on the Comcast Forum but referenced to hee in order to provide direct assistance from Norton folks.

All informaton in regards to what has happened already is located in this thread on Comcast.

Prasanna will be notified by me.

Replies

Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

This post was started on the Comcast Forum but referenced to hee in order to provide direct assistance from Norton folks.

All informaton in regards to what has happened already is located in this thread on Comcast.

Prasanna will be notified by me.

Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

Thank you for posting about this issue. I was just about to as it’s been quite an annoyance, especially since it just inexplicably started occurring. Below is an example of the login pop-up’s that occur. Occasionally, there will be an open check box option to ‘Don't show again’. However, regardless if you check that they still continue.

At least some were able to correlate it with a latest update so hopefully it will be remedied soon. Unlike the last issue I had, Could not load Norton Identity Safe - Chrome Error, that took nearly a month to resolve. That issue also inexplicably started occurring. However, after little help from Norton it eventually progressed to just being ignored. I ended up doing most if not all the troubleshooting myself and was only able to resolve the issue after doing a complete system wipe/re-install. Now this new issue occurs and so far the only ‘fix’ has been to just disable NIS. The constant suggestion to uninstall/re-install Norton, both in my last issue and in this new incident, is ridiculous. How about releasing a quality product first so that the end user does not end up with a corrupted system. Does Norton not check their updates prior to actual release?

I have several months left before my subscriptions expire, but the months I have had Norton have been more of a hassle and problematic then it has been worth. So much so that I am about to buy different suites for all computers/devices before expiration and definitely would not recommend any Norton products.

Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

+1

The annoying popup window in Chrome 25.0.1364.97 with NIS 20.2.1.22. Reoccurs regularly, always when I refresh the page. The line 'Don't show again' is not displayed each time. Disappears after a mouse click anywhere.

NS Deluxe / NS Online - Win10 // NMS on Android phones.
Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

I, too, am having this annoying problem and I have tried uninstalling the program with no success.  Does Norton realize there are people waiting for a solution, let alone an acknowledgement of the problem?

Kudos2 Stats

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

Hi All,


Sorry for the issues you are facing. We are tracking this issue with a defect and we are working on a fix.

Hope this will be fixed soon.

Thanks,

Senthil

Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

Same maddening problem here. The popups just keep coming back. Until Norton comes up with a fix, I've moved my logins to LastPass which is easy, free, and has great reviews. 

Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite


Praetorius wrote:

Same maddening problem here. The popups just keep coming back. Until Norton comes up with a fix, I've moved my logins to LastPass which is easy, free, and has great reviews. 


How difficult was it to move your log-ins to LastPass? Could you just export them from Norton and import into LastPass?

I use Comcast Security Suite and am getting tired of waiting for a fix to this issue to be propogated to those of us using that version of Norton.

Thanks.

Kudos1 Stats

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

Hi Ed_in_OR,

Here is a link I found.  Hopefully it will give you the info you need.

The current version of NSS does have the capability to Export ID Safe as a CSV file - so it appears possible.

Hope this helps some - maybe someone else has done it and can be more exact as to how it works.

Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

I was able to import to Last Pass quite easily, but stumbled upon it and don't recall how.  I did find it odd that their software "found" numerous old passwords on my machine that weren't even a part of Norton.  It's decent software, but not void of any provlems.  I'm using it now and don't miss that login assistant pop-up that was cursing me in Norton.

Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

Thanks for sharing the feedback CalMan! Appreciate it! 

Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

March 24 and the problem still isn't fixed.  I have been waiting on Norton Support Chat for over an hour now and can't event get through to a simple chat line.  At this rate, there's no way I'm going to renew this service. 

Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

Thanks for that information regarding Lastpass.

I'm still hoping that Symantec will come up with a fix but here we are in April with no word from them on when we will see one.

Kudos0

Re: Identity safe pop-ups with latest Norton update on Norton Security Suite

Hi Ed_in_OR,

It sure has been a long time - almost as long a time as it has taken NSS to receive an update beyond v 20.2.0.19.  But that is another whole thread.

This thread is closed from further comment. Please visit the forum to start a new thread.