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Kudos0

Identity Safe PW reset broken

Having an issue with Identity Safe Safety Dashboard. It warns of web site passwords which need to be changed. If you use it to update a site password it will change the password at the site but all you see is a bunch of dots and Identity Safe fails to update itself with the new password so now you can no longer sign in to the web site.

Replies

Kudos0

Re: Identity Safe PW reset broken

Hello Lmcoady. First off understand that the safety dashboard IS BETA, meaning it does and will have issues. I have suggested to those who want to use it, DON'T. It creates headaches. Manually update your logins until this BETA safety dashboard has matured. Yes and I am following my own advice lol.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe PW reset broken

Thanks SoulAsylum,  I am aware that it is a BETA application but I thought they should be made aware of issues like this because a password changer that doesn't remember the new password is worse than useless. Oh, BTW my ID starts with an eye not an el. ;-)

Kudos0

Re: Identity Safe PW reset broken

Oops!! My apologies for the typo in your ID, glasses are too old or its just me lol. Maybe both. I'm not using that BETA junk at the present time for the simple fact I already know some logins have been in the vault for ages. IDS shouldn't have had that dashboard added without first having had a thorough vetting and QA process beforehand. Some serious thought about the issue you are seeing as well as others populating doesn't seem to have happened as well. In a nutshell, customers will eventually become fed up with being BETA testers and doing so at their expense. We all know what the end results of that will be. I will give your thread link to an Admin so they are aware the issues exists and hopefully follow-up with this thread.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Safe PW reset broken

Hi Imcoady,

Sorry for the issue you are facing.

It would be helpful, if you can please let us on which Site you faced this issue.

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