• All Community
    • All Community
    • Forums
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Identity Safe still not working for me

Identity Safe still not working for me.  It works one time after I install it, but when I re-launch Chrome Browser, it is gone and I have to re-install.  This has been going on for over a week.

Labels: Popup

Replies

Kudos0

Re: Identity Safe still not working for me

@kpdandjad - are you having problems logging into your account? Or Identity Safe isn't launching? Or you're seeing an error message? If you can provide any details on what you do and what problems you see, that would help a lot. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Identity Safe still not working for me

No problem logging into the Norton account. I am running Win7 with the latest version of Chrome.  I have installed all the Norton extensions (Safe Search, Home Page, Security Toolbar and Identity Safe)  After I do this, the Security toolbar appears and my vault is open.  Everything runs normal.  But when I close Chrome and later re-launch Chrome, the toolbar is gone and I need to add the Norton Security toolbar extension on Chrome.  Each time I get the popup saying the extension has changed and I need to agree that I want it installed.  I have been using Identity Safe of at least 2 years and this issue just appeared a few weeks ago.  I use Identity Safe on 2 different laptops and a desktop and have the same issue on all 3 PC's

Kudos0

Re: Identity Safe still not working for me

Hello kpdandjad

Which Norton product and version are you using please?

Thanks

@kpdandjad

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Identity Safe still not working for me

Norton Security V22.9.4.8

Kudos1 Stats

Re: Identity Safe still not working for me

Hi @kpdandjad,

Do you have any other Chrome extensions added to Chrome browser other than Norton? Please try below steps and let us know the status? 

1. Delete current/any Norton Toolbar extensions

2. Restart 

3. Install Norton Extensions from Norton product "Identity" option.

Sunil_GA | Norton Forums Administrator | NortonLifeLock
Kudos0

Re: Identity Safe still not working for me

Thank you, that solved my problem.

Kudos0

Re: Identity Safe still not working for me

I've been unable to use Identity Safe in Chrome for over a year now, though it works fine on the same computer in IE. I've spent hours with Norton support remotely connected, uninstalling and reinstalling everything Norton and everything Google on my PC (many times) but no toolbar and no Norton Identity Safe. No idea why - standard Windows 7 / 64 setup. So if anyone does fix this, I would love to know!

Kudos0

Re: Identity Safe still not working for me

Hello brunr01

What Norton product and what version please are you using? What extensions do you have installed?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Identity Safe still not working for me

Norton Security 22.9.4.8 (though there have been several upgrades since I first reported the problem)

Chrome 59.0.3071.109 (though again it has been through many upgrades since I first reported the problem) with the following extensions

  1. Application Launcher for Drive (by Google)
  2. Cisco WebEx Extension (currently disabled)
  3. Ghostery
  4. Google Docs
  5. Goodle Docs Offline
  6. Google Drawings (currently disabled)
  7. Google Hangouts
  8. Google Keep
  9. Google Play Music (currently disabled)
  10. Google Sheets
  11. Google Slides
  12. Norton Identity Safe 1.0.5
  13. Norton Security Toolbar 2017.0.0.9
  14. Office editing for docs, sheets and slides (currently disabled)
  15. Radioplayer (currently disabled)

Sometimes the toolbar does appear, unhelpfully covering other items, as others have said, but even when the toolbar is there it says the vault is closed when it isn't. Clicking on "vault is closed" brings up the same menu as if the vault was open, but nothing is ever auto-completed.

Kudos0

Re: Identity Safe still not working for me

.

This thread is closed from further comment. Please visit the forum to start a new thread.