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Kudos0

Identity Safe - Unable to Login and Retrieve Passwords

Is anyone else having difficulty logging into their Identify Safe using Firefox?

When I try to login, I get an error message, "A Network error is preventing access..."

Yet, I am able to access the Internet just fine. I can access my account through Norton 360 to view my subscriptions.

I have tried IE as well, and it too is a no-go.

Replies

Kudos0

Re: Identity Safe - Unable to Login and Retrieve Passwords

Is anyone else having difficulty logging into their Identify Safe using Firefox?

When I try to login, I get an error message, "A Network error is preventing access..."

Yet, I am able to access the Internet just fine. I can access my account through Norton 360 to view my subscriptions.

I have tried IE as well, and it too is a no-go.

Accepted Solution
Kudos0

Re: Identity Safe - Unable to Login and Retrieve Passwords

Hi

   Can you please try to login now and check. It seems like it happened intermittently. I checked a while back and got the same message, now no errors.

Kudos0

Re: Identity Safe - Unable to Login and Retrieve Passwords

Thank you. I tried again and achieved success.

Kudos0

Re: Identity Safe - Unable to Login and Retrieve Passwords

Thank you for the Confirmation and sorry for the Inconvenience...

Kudos0

Re: Identity Safe - Unable to Login and Retrieve Passwords

I had a similar situation yesterday except that the message on the box was not processing, it was syncing. It was unresponsive to attempts to stop it and I finally had to force the window to close. Then it worked just fine. 

Today I'm just getting a message "Unavailable - Browser Restart Required" but a browser restart doesn't change it. Wondering if the online Identity Safe is really ready for prime time.

Kudos0

Re: Identity Safe - Unable to Login and Retrieve Passwords


tlehman wrote:

I had a similar situation yesterday except that the message on the box was not processing, it was syncing. It was unresponsive to attempts to stop it and I finally had to force the window to close. Then it worked just fine. 

Today I'm just getting a message "Unavailable - Browser Restart Required" but a browser restart doesn't change it. Wondering if the online Identity Safe is really ready for prime time.


Hi,

I don't think it was the program. I had trouble with Internet access trying to get my vault open I'd blame it on Monday morning but it isn't Monday.

Dick Win 10x64 current current NSBU

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