Just want to open Vault.
Wont accept password, wont let me rejoin without passwrd, not even sure if i ever registerd for vault or not
Hello edwardshelp Please follow these instructions to setup and check for your vault.
Hello edwardshelp I'm following up since we have not heard from you. Is your issue corrected, can we assist further?
Thank You for your email. The issue has not been resolved, I have a vault account, but have forgotten the password. The "hint" they give you has not worked, just can't remember the password, at 69 years of age it's understandable I suppose, although I have a good system for passwords, but a Chrome issue wiped out the lot. Get messages that the EDGE is a better system than Chrom and will check this out.
I can get into other parts of Norton, but cant accept they will not allow me another password, given the info they have on me would have to indicate it is really me asking for help
Hello again. BEFORE you do anything further follow the suggestions in this article. There are backups of your identity safe stored on your hard drive which you can recover. You can access your vault backups at My Documents\Norton Identity Safe Backups\<Norton account name Find the most current backup file by date, then copy/paste it to your desktop. From there you can import that data after resetting your password and getting the vault to open.
I'm going to add this image for us older folks (I am 70) to more easily find the files that SoulAsylum is referencing. Simply click on the Backups Folder link at the bottom of the page. Enable Automatic Backups is the default setting, so the files should be present.
You may also find the following link helpful:
My 2 ¢ - personally, I find EDGE to not be as user friendly as Chrome when using Norton. There are not as many options available in Norton when using EDGE.
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