Not what you are looking for? Ask the experts!
Identity Safe vault gets stuck in indeterminate state
I run NIS version 18.104.22.168 on Windows 7 pro x64. Browers are Firefox 26, IE 11. I have Identity Safe vault configured to close after 30 minutes.
Ever since updating NIS to latest version via "Check for new version", Identity Safe gets stuck in a mode where vault state is CLOSED on the toolbar but clicking that icon brings up the full Identity Safe screen - not the vault signin screen. All logins and passwords are viewable and the slider on bottom of the Identity Safe screen is OPEN. CLicking the slider does nothing, it just stays OPEN. The problem is browser independent. It never occurred before updating NIS to current latest version.
The only recovery is by reboot or by switching Identity Safe OFF then ON on the NIS Settings > Web > Identity Safe screen. This returns Vault and Identity Safe to normal operation for a while. I don't know if the problem occurs randomly, after a certain period of activity/inactivity, or after a certain number of vault logins/logouts. But it does happen, every day, several times a day.
This is a critical security issue. Please provide a solution.