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Kudos0

Identity Safe Vault mystery

We have some accounts with different divisions of Comentiy, and each one has a different url for the login page:  however, they all begin with www.comenity.com/ (something) ... Apparently my vault has multiple entries because they had different passwords, but when I try to search the Vault to update the settings, (via "Edit Settings"), I am unable to locate more than one entry for "comenity".  I did manage to print out the contents of the vault via a text dump, and I can see the entry but inside the Vault, it doesn't display or allow me to locate it via Search.  This is just one of the series of weird and stooooopid behavior of the "online vault" that Symantec has moved to.  Oh, how I wish I had my local machine vault back again, this new one is slow and full of frustrating things like this issue.  If anyone has any clues about how to locate something inside the Vault, please let me know.

Replies

Kudos0

Re: Identity Safe Vault mystery

If you are using the Settings from your Norton Toolbar's Vault Open link you should be able to see the full list of logins in a Norton window. From there you should see what appears to be multiple entries to the main site 'comenity'. You may need to look under www.comenity. Cick on each one to see if you can find the entry you want to edit.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity Safe Vault mystery

You're right .... I "should" be able to, but I'm not.  That's the problem I tried to describe.

Kudos0

Re: Identity Safe Vault mystery


Achristenson wrote:

You're right .... I "should" be able to, but I'm not.  That's the problem I tried to describe.


Are you saying your can not see the full list of all your log-ins, or are you just not seeing the www.comenity. ones?  Also FWIW I get a Can Not Display Page for that URL.

Which Norton Product and which version are you using? 

Are you looking real closely on the login attempts?

This has popped up in the past and newer users who do not expect it are missing it. I even missed it the first time.

 

This occurs when there are multiple logins for that URL.

Kudos0

Re: Identity Safe Vault mystery

the actual entry is www.C1.comenity.com/kingsize .... but there are also urls where "kingsize" is replaced by "roamans" or "chadwicks".  I have tried to enter logins for Roamans (for example) as www.C1.comenity.com/roamans, but when I type in the password, ID Safe tells me that username has already been used:  I have looked and cannot find it anywhere, and if I try to log in to that site, nothing fills in for the username and password.  (I hope I'm explaining this ok ...)   ID Safe is telling me two things ... one, that it already exists, and two, that it doesn't exist (because it doesn't fill anything in). 

Is there a problem because of the "...com/xxxxxx"?  Does ID Safe stop looking after it sees the ".com"?

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