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Kudos0

Identity Safe Vault Password Change problem

I am getting an error message when I try to change my Identity Safe Vault password. It says "error password change failed" in a little shield.

Not sure how to proceed. I do have a strong password.

Thanks in advance for any help. :-)

Replies

Kudos0

Re: Identity Safe Vault Password Change problem

Hello Scrutch

Can you please tell us some information about your computer? What O/P? What Norton product and version, browser number, toolbar version? Can you please post a screenshot  of the error message? Here's a link for posting an image in the Forum.

https://community.norton.com/en/forums/how-post-image-forums-0

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Identity Safe Vault Password Change problem

Scrutch, at what point in the attempt to change the password are you getting the message? It sounds to me like you have managed to use three different incorrect passwords, and then tired to enter a new password and that is where it fails?

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