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Identity Safe Vault times out on Login

I have been using Identity Safe for several years and recently merged with the cloud. I can log into the Identity Safe online but when I try to open the Vault on my machine, the screen times out. I know the password is good, since I can get to the vault online. The connection is good. When I try to get into settings, I only get the General tab. How can I open my local vault?

Things I have tried:

  • Log out of Norton and log back in.
  • Reboot the Computer
  • Go to Settings
  • Go Online and search for problem like mine.


Deborah Klenke



Re: Identity Safe Vault times out on Login

Welcome Deborah,

The current versions of identity safe do not have a local vault option. There is only the cloud vault. Depending on how you updated to the current version you may no longer have the local vault holdover from the prior version.

Keep us posted

Dick Win 10x64 current current NSBU

Re: Identity Safe Vault times out on Login

I am having the same problem with NIS 2013 and Norton Toolbar with IE 11.  Running Windows 7 64Bit   Looks like were going to have to wait for a fix or update.


Re: Identity Safe Vault times out on Login

I had the same very fustrating problem. I went to Chat and Support fixed my problem. They said I had some old mixed up time stamps? that they deleted on my PC. [Removed]. Identity Safe is working fine now!

[Edit: Masking case ID to conform with the Participation Guidelines and Terms of Service]

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