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Kudos0

Identity Safe will not work on Windows Server r2

I was able to install the Identity Safe on my Server, but when I try to open the Identity Safe nothing happens. When I launch the Task Manager to find out if the app is even on the list. it is listed. Also when I open internet explore 11, I can located the app under the "Manage the add-ons" and it states "enabled" the toolbar is located at the top. But when I try to select "access vault" I'm getting a message "System Restart Needed." and I restart the Server and Internet Explore 11, still the same message; I'd need help please.

Thank-You...

Replies

Kudos0

Re: Identity Safe will not work on Windows Server r2

Hello

What Norton product are you running? What o/s?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe will not work on Windows Server r2

I am trying to run the free add-on of Norton Identify Safe "Internet Explorer 11" as default web browser. Moreover, the O/S is Windows Server Essentials R2 64 bit...

 

Thank-You…

Kudos0

Re: Identity Safe will not work on Windows Server r2

Hello

I don't think that the Identity Safe runs on a Windows Server.

Can you confirm please? @Krusty13

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Identity Safe will not work on Windows Server r2

Hi

I have no idea if ID Safe is compatible with a Server Edition OS, sorry.

There is no mention of Operating Systems on the FAQ page.

https://identitysafe.norton.com/faq

Which browsers support Norton Identity Safe website?

Norton Identity Safe website is supported on the latest versions of Firefox, Chrome, Internet Explorer, and Safari.

It should work in IE 11 but I can't remember seeing anyone posting here about it with a server OS.

Edit:   see it says a Restart is needed. If this is a new install it can take several Restarts before ID Safe is up to date.  Last time I used the Stand Alone ID Safe it took 5 or 6 Restarts.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Identity Safe will not work on Windows Server r2

Hello

I came across those faqs after doing a Google search. After another Google search, I came across the System Requirements for Identity Safe. According to this KB, your o/s is not listed.

https://support.norton.com/sp/en/us/home/current/solutions/v74391135_EndUserProfile_en_us

Thanks.

Thanks to Krusty 13

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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