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Kudos0

Identity Safe won't fill in username or password for eBay.co.uk or eBay.com

Hi.

Identity Safe works perfectly for all the websites I use except for www.ebay.co.uk or www.ebay.com. With them, it won't fill in either the username or the password. I'm using Google Chrome.

Any help would be very welcome.

Many thanks.

Gordon

Replies

Kudos0

Re: Identity Safe won't fill in username or password for eBay.co.uk or eBay.com

Ebay has had troubles with their logins over time. Not sure if they keep changing the login page.

You can report the site to the ID Safe team from your product.

From the Norton Toolbar in IE or Chrome, Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity Safe won't fill in username or password for eBay.co.uk or eBay.com

Many thanks for your help.

I've reported the issue as you suggested and hope that I'll get a response. 

Kudos0

Re: Identity Safe won't fill in username or password for eBay.co.uk or eBay.com

I have the same problem with the ebay login when using chrome.  I noticed that all the additional clutter that google adds to the address when using chrome is different than my other ebay login entries.  I suspect it is chrome (google) constantly adding stuff based on all the information about our browsing habits that they use to market stuff to us may be the problem.   I used to just keep adding new login's for ebay but nowadays chrome won't allow me to add a new login.  (IE11 still will and works)  and of course the ID Safe won't work at all anymore with Firefox!!!  sigh     whine

Kudos0

Re: Identity Safe won't fill in username or password for eBay.co.uk or eBay.com

Hello nansmith

Please follow peterweb's instructions.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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