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Kudos0

Identity Save Keeps Turning off

Starting sometime in the last few days Norton safe keeps turning itself off within Norton Security. I log into it from Internet Explorer and use it there without a problem but when I open the Norton program it shows that it's turned off. When I go to the settings page it also shows that it's turned off. I turned it on and the security page and click apply it looks okay, I then go to the main page and turn it on there also and it looks okay. However I cannot open the vault within Norton Security?

Any idea what's causing this problem?

I'm a checking screen captures from the 2 pages of Norton program I'm talking about.

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Replies

Kudos0

Re: Identity Save Keeps Turning off

Same here.

Accepted Solution
Kudos0

Re: Identity Save Keeps Turning off

Try getting a fresh install of your Norton product using the Norton Removal and Reinstall Tool.    www.norton.com/nrnr   Be sure you read the before you begin section, and run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Identity Save Keeps Turning off

Msradell Opening your pdf attachments caused some weird DOS boxes to appear. Please follow this to post images to the forums as it is a safer means for all: https://community.norton.com/en/forums/how-post-image-forums-0

Additionally are you on Windows 10, any version? If so disable "fast boot" and reboot the system. Recheck for your issue. Here is how to disable fast boot: https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

If you have OTHER malware or antivirus software installed that can cause issues as well.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Identity Save Keeps Turning off

I'm not using fast boot so turn it off is not an issue. I'm not sure why you can't open the 2 attachments, I open fine for me and my wife on a different computer. I just saved the JPEG screen captures as a PDF file.

I'm going to try reinstalling Norton and see what that does.

Kudos0

Re: Identity Save Keeps Turning off

Kudos0

Re: Identity Save Keeps Turning off

Thanks

Kudos0

Re: Identity Save Keeps Turning off

Everything seems to be running normally now that I ran the Norton Removal and Reinstall Tool. Thanks for all the help!
Kudos0

Re: Identity Save Keeps Turning off

Good news.

Thanks for posting back and marking the thread as solved. 

Things happen. Export/Backup your Norton Password Manager data.

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