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Kudos0

IDSafe issues

Today I noticed that Identity Safe didn't fill web form on all sites in Internet Explorer and on some sites in Firefox. IDSafe recognize login and password fields, also there is Identity Safe icon in the login and password fields and my web form is there if I click on this icon. But filling don't happen automatically. It's very strange because everything works fine some days ago. I've tried to reinstall my NS but it didn't help. Also I checked my setting - autosave and autofill enabled in FF extension and in IE Toolbar. Who could confirm this issue and how could I fix it?

Replies

Kudos0

Re: IDSafe issues

I checked IDSafe settings again and noticed that autofilling for all my sites is disabled (in the windows where I can modify some web form)

 However autofilling in IDSafe settings is enabled. How could it be?!

Kudos0

Re: IDSafe issues

I've tried to delete my IDSafe and create new one - it didn't help. Still don't work in IE and on some sites in FF...

Kudos0

Re: IDSafe issues

Hi Vitalik93,

I notice the Orange Exclamation Point on your General Tab of you Identity Safe Settings - which was discussed here at leangth.  Not sure this has anything to do with your problem.

https://community.norton.com/en/comment/6555341#comment-6555341

Kudos0

Re: IDSafe issues

I have this orange mark since Norton installation. It's there because I don't use Norton Toolbar in Firefox (because it's useless there, it's enough to use IDSafe extension). Also I don't have these problems some days ago even with this orange mark...

Kudos0

Re: IDSafe issues

I don't ask about this mark. I have an issue with autofilling in IE and in FF. It works 4-5 days ago and now it don't...

Kudos0

Re: IDSafe issues

Autofilling works in IE only when I click manually on saved web form in Identity Safe... If I open this site it doesn't happen. However Norton recognize this site, because I could see my webform in IDSafe windows when I visit this site.

Kudos0

Re: IDSafe issues

Hello

Please try cleaning out Junk files and temp files in Internet Explorer and unneeded cookies and browser history. Restart your computer and try again to see if it  works.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: IDSafe issues

I have auto cleaning option enabled when I close IE, so temp files, cookies and other junk files deletes every time I close this browser.
Kudos0

Re: IDSafe issues

Vitalik93,

You mentioned in your first post that you "reinstalled NS - but it didn't help".  Did you use the Norton Removal Tool in that process?  If so do you recall seeing something similar to the following and did you select "Keep and Continue"?

If you did, please look in Control Panel >Programs and Features and see if there is an entry for Norton Identity Safe in addition to the entry for your Norton Security.  We have seen this occur in the past and it does in fact cause unusual situations with ID Safe. If this is the case, please uninstall the Norton Identity Safe item using the Control Panel uninstall function.

Kudos0

Re: IDSafe issues

Well, IDSafe will no longer autofill my Outlook.com login and password, in either IE11 or Google Chrome. And as for Firefox 49.0.2, I can't even unlock my vault -I keep getting a Norton error message saying something went wrong please try again. What a heap of rubbish. Many moons ago, Norton IDSafe worked very reliably. Now with all the changes they've made over the past year it is so flaky as to be almost unusable. Why on earth couldn't Norton have just left it alone instead of continually fiddling with it until it finally breaks? (I thought they were completely redesigning it and it would be ready around August this year? Well, I haven't seen it yet). If they are incapable of producing a reliable product, perhaps they should either pack it in altogether or speak to companies whose password managers actually work and license one of their products instead.

Kudos0

Re: IDSafe issues

Nope, I didn't see this thing.
Kudos0

Re: IDSafe issues

n2009user27, I've lost autofilling on some sites in Firefox too. My IDSafe extension opens fine, but I've got 2 sites, where autofilling stops working. It's very strange, because it ALWAYS works fine there...
Kudos0

Re: IDSafe issues

It seemed that I understand now why it happens. I save ALL my logins and passwords using Firefox extension. I tried to delete one my web form and add it into Identity using IE IDSafe. Everything works fine now! I mean that autofill checkmarks enabled now in the settings of each web form. See my screenshot - those 2 checkmarks now enabled (when I saved using IE Identity). These settings, responsible for autofilling was disabled before (when I used FF IDSafe extension to save them). I'm sure now that it's a bug...

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