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Kudos1 Stats

I'm having the same problem as cohbraz regarding Backup Data Purge.

I was using online backup as a N360 client.  Although there is supposedly a "purge" option under file actions--there isn't! I submitted data purge request 2 weeks ago--no response, no action. So it looks like the only way to get anything done is a phone call. Not the best of support.

Replies

Kudos0

Re: I'm having the same problem as cohbraz regarding Backup Data Purge.

I was using online backup as a N360 client.  Although there is supposedly a "purge" option under file actions--there isn't! I submitted data purge request 2 weeks ago--no response, no action. So it looks like the only way to get anything done is a phone call. Not the best of support.

Kudos0

Re: I'm having the same problem as cohbraz regarding Backup Data Purge.

Hi Pat, 

Sorry for the incovenience caused.


I've sent you a Private Message () requesting more information, Please check it when you get a chance.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Accepted Solution
Kudos1 Stats

Re: I'm having the same problem as cohbraz regarding Backup Data Purge.

Hi @pconeil1 ,

Your Data Purge request has been completed. Could you please check and confirm?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: I'm having the same problem as cohbraz regarding Backup Data Purge.

Purge completed--I have all my online memory back. Thank you very much!

Kudos0

Re: I'm having the same problem as cohbraz regarding Backup Data Purge.

So, what is the secret procees that was used????

Kudos0

Re: I'm having the same problem as cohbraz regarding Backup Data Purge.

I called Backup Support and spoke to Michael. Due to some problem at Norton's end, he was unable to open the purge request I had submitted to [removed] It wasn't anything that could be done from my end so I gave him control of my computer.  He checked a few things and was able to see a copy of the request I had saved.  He purged the data as we spoke.

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