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Kudos0

Incorrect rating on toolbar

Norton toolbar says my site is "suspect" even though it's got an OK Safe rating. Every time I go to my site I notice the green icon on the toolbar goes from safe to orange and says page is suspect. Please advise.

http://themoneybackguarantee.com/fantasy-sports-offer

Replies

Kudos1 Stats

Re: Incorrect rating on toolbar

Norton's Scam Insight feature is warning users to exercise caution because your newly created site is asking for personal information:

Please click on the Report Issue link shown in the screenshot above to report the issue.

Symantec Developers:

There is a rating conflict present in the Scam Insight page block. The toolbar icon advises that the page is Suspect, however, when clicked, the popup says that the site is Safe. Please investigate and resolve:

Kudos0

Re: Incorrect rating on toolbar

The only info my site asks for is an email address if visitors want to opt-in to a weekly newsletter so I'm not sure what it's talking about. I don't even have any password protected pages yet, they're all viewable to all visitors. So am I to understand that the only thing I can do use the "Report An Issue" link on the page your screenshot shows and it will get resolved?

Thank you very much for your help.

http://themoneybackguarantee.com/fantasy-sports-offer
Kudos0

Re: Incorrect rating on toolbar

Hello.

I was hoping to get a reply to the previous question. I did as instructed and reported a problem through the Scam Insight page. The site is still labeled "suspect" dispite the green "OK" rating. Can this be fixed or is my site simply too new? Please advise.

To anyone reading this, please review my site and rate it. I will do the same for you if you contact me. Thank you in advance!

sealmydeals.com

[edit: Please do not link to potentially malicious websites per the Participation Guidelines and Terms of Service.]

http://themoneybackguarantee.com/fantasy-sports-offer
Kudos0

Re: Incorrect rating on toolbar

177FIRCI_I5 wrote:

Hello.

I was hoping to get a reply to the previous question. I did as instructed and reported a problem through the Scam Insight page. The site is still labeled "suspect" dispite the green "OK" rating. Can this be fixed or is my site simply too new? Please advise.

To anyone reading this, please review my site and rate it. I will do the same for you if you contact me. Thank you in advance!

 sealmydeals.com


I can't even view the site w NoScript blocking.   I just get a full page of NoScript reporting

I have to allow sealmydeals and parastorage just to view the site with the Green rating

I have never seen NoScript act like this.

If I temp allow all scripts then I get the Orange warning

Maybe you need to checks your site content....

The site is Safe based upon how much content is allowed.

With all content allowed site gives scam warning

Kudos0

Re: Incorrect rating on toolbar

Wow! I'm not sure why that would be. I and other's that I know have viewed my from multiple devices and computers successfuly and without being asked to allow anything. I have been applying for new affiliate relationships with companies who are approving my site at a rapid rate. I assume they've had no issues viewing my site for worthiness of their products/services. Other than some affiliate links and some graphics and pics I made, everything is built through Wix with Wix tools and site builder. I will contact them to see what they have to say. Thank you for your assistance, I will touch base once I've heard what Wix has to say.

http://themoneybackguarantee.com/fantasy-sports-offer
Kudos0

Re: Incorrect rating on toolbar

Just running Firefox 31 w NoScript at default settings.

Once I was able to view your site w allowing sealmydeal and parastorage.  I still had a page long and more of ****dotcom.   I would have to individually allow to see what happens. 

Maybe your site is just too new. 

Sucuri was unable to scan your site http://sitecheck.sucuri.net/results/www.sealmydeals.com

virustotal looks good https://www.virustotal.com/en/url/5c302a4b693a474cc990cfa62172547c60a2d12dc1d0757fcdc9872057399878/analysis/1409710306/

Kudos0

Re: Incorrect rating on toolbar

First let me say thank you for your help.

I spoke with the company my site is built through, Wix. Spoke with a tech agent who ran his own scans and he stated that my website sealmydeals.com passed everything. It's built the way they recommend and is a Java Script website. The only thing he experienced was the Norton toolbar going orange. He pointed out (as I did in the beginning of this thread) that although the toolbar is going orange, if you click to see the "Norton Report" on my website you can see that sealmydeals.com has a green OK rating with Norton. He asked, shouldn't the report on the Norton website and the warning on the toolbar co-inside with eachother? My point exactly!

So as a way to help me resolve my issue he asked that I contact Norton to see what it (the toolbar) is looking for when it scans websites. If they can pin down what is being scanned for, they can discover where the problem lies as they do not see a problem on their end.

So I spent the better part of today talking with 2 different reps from Norton support. The first rep was terrible! His name was Padmanaban. He was just trying to give me some explanation to get me off the phone. He tried to say it was my ads over and over and over. I had to show him another one of my websites, also built with Wix, to prove that my adsense ads could not be the problem because they are on my other site which has a green rating on the toolbar. Then he tried to get me to follow steps on the "Site Owner" link http://safeweb.norton.com/help/site_owners and I had to keep telling him to the point where I had to raise my voice that I'd done these steps a long time ago when I got my site rated in the first place. Then he said that since I brought this up in the Norton Community that someone will automatically resolve my issue or something. What? I'm talking to tech support, right? Then he said to click on and fill out the "dispute re-evaluation" link. Are you kidding me? It already has a GREEN OK rating, there is nothing to dispute! I told him as he is sharing my screen step by step multiple times what I'd done and showed him that the steps he is asking me to do have been completed already and this needs to be resolved asap. Finally he says he's going to escalate the call to the next tier, after 50 minutes talking to him on the phone and sharing my screen.

The next guy, Joe, was real helpful. He acknowleged eveything that I was saying and pointed out that, INDEED the toolbar and Norton rating page should give the same rating and that it's "wierd" that it's not doing so. He used multiple web browsers. He did see the scam insight page when trying to go to my site, but when he refreshed the page it went to my website. He never had to click "allow" even though the scam insight page came up on his initial attempt to access my website. Meaning that even though the scam insight page came up he never once clicked allow and was able to access my site. He had no explanation.

So when it was all said and done Joe said he's having this looked into further and will contact me about it as soon as possible. Hopefully I hear back soon.

As far as the links you provided that scanned my site:

Sucuri - http://sitecheck.sucuri.net/results/www.sealmydeals.com

The only thing that failed on their scan was that my site doesn't have a firewall. I don't sell anything so visitors will NEVER have to imput their personal or billing information so I don't need a firewall. Everything else on their scan passed.

As you can see there's nothing that says my site is ACTUALLY malicious except for this faulty toolbar. So please stop calling it malicious!

Is there anymore info that I can give to the Wix tech guy or Norton tier 2 guy that will help lead to it's resolution?

http://themoneybackguarantee.com/fantasy-sports-offer
Kudos0

Re: Incorrect rating on toolbar

Hi

Tested again...

I have to allow sealmydeals and parastorage to get passed a full page of NoScript just to view site.

When I clic on Green This Site is Safe it does not change to Orange.

OK.  I went down the list of NoScript entries. Skipping google figuring they were safe.

When I allow script from "pour.io" Green went to Orange.

Don't know if this is reproducible or just a fluke.

As I posted yesterday on my system w my setup your site requires whitelisting sealmydeals and parastorage just to view.

Your site only went Orange for me when I allow more code.

I don't know about a conflict between SafeWeb showing Safe Green until clic'd then turning Orange.

I do not see that on my side.

(sucuri does report Unable to properly scan your site. Content not found)

Kudos1 Stats

Re: Incorrect rating on toolbar

Hi 177FIRCI_I5,

I do not think there is an inconsistency here.  The Scam Insight information is only concerned with sites that ask for personal information in ways that may be suspicious, which your site clearly does by requesting email addresses on an unsecured web page.  The green SafeWeb rating is concerned with malware, not identity protection.  So Norton is telling visitors that your site does not harbor malware and so is safe to visit, but that they should be cautious about entering any personal information on the site in order to safeguard their identities.   

Kudos0

Re: Incorrect rating on toolbar

Hi 177FIRCI_I5

SOJ post prompted me to change browsers and check.

With IE  I can see the Orange Warning change to Green Safe

That must be normal based upon SOJ clear explanation.

With my FF setup I can't reproduce as before.

Kudos0

Re: Incorrect rating on toolbar

Thank you for your reply SOJ.

I understand what you are saying, but I don't think that's the problem here. Remember, I have spoken to tech support from Wix, two tiers of tech support from Norton it's self, and now GoDaddy which I knew was a waiste of time but I needed to find out anyway. None of them know what's up. Also I have another website that is also built with Wix and has links from the same affiliate companies and it is green on the toolbar. The one thing it doesn't have, however, is an opt-in location.

The fact that my website asks for an email address on an unsecured page should not cause such a report against my site. I have just visited several sites that also ask for email addresses on unsecured pages and have a green OK rating. I'm sure you can find some as well if you try.

The identity protection thing could make sense but since when is an email address considered "personal information"? I use an identity protection program and I don't remember them ever being concerned with my email addresses. If that is the case and this is all caused by my request to opt in to an email address don't you think that's a little too strict? Also, wouldn't it have to be consistant with all websites that ask for an email address on an unsecured page and not just this one? I have literally checked several sites that have a place to enter an email address on an unsecured page that have green on the toolbar.

Between all the "tech" people I've spoken to and the evidence of other websites having opt-in locations on unsecured pages I think it's clear that it's not due to identity protection but I will run that by the tier 2 guy from Norton when he calls me back. I will keep this thread posted on any info I'm provided by them.

To SBO:

Nobody has been able to replicate what you were talking about so I'm not sure what to do about your issue or weather that is linked to what is causing the toolbar to give me orange on my site. But I had 3 tech agents read your notes in this thread and none could replicate or explain why you were experiencing this but I am sorry you are.

I think it's clear that there is a problem with the toolbar but nobody wants to admit it. There is nothing malicious about my website, I'm not looking to do anything to steal people's personal information or email addresses, and I think that at the end of the day only sites that have that distructful intent should receive this rating. Therefore this toolbar is not doing what it's intended to do. Protect people from "harmful sites".

Incidentally Mcafee toolbar is not giving it's users this bad info.

If there are anymore ideas and/or suggestions that I can run by Norton tier 2 tech support or Wix support I'd appreciate them very much. Thank you all for your help.

http://themoneybackguarantee.com/fantasy-sports-offer
Kudos0

Re: Incorrect rating on toolbar

177FIRCI_15 wrote:

<< But I had 3 tech agents read your notes in this thread and none could replicate or explain why you were experiencing this but I am sorry you are.>>

It's okay.  Your techs don't have my system with my add-ons / extensions. 

My FF setup as my primary browser is much tighter than IE

For example AdBlockPlus has five filter subscriptions. 

Hope you get your issue resolved

Cheers

Kudos1 Stats

Re: Incorrect rating on toolbar


177FIRCI_I5 wrote:

[...]

I think it's clear that there is a problem with the toolbar but nobody wants to admit it. There is nothing malicious about my website, I'm not looking to do anything to steal people's personal information or email addresses, and I think that at the end of the day only sites that have that distructful intent should receive this rating. Therefore this toolbar is not doing what it's intended to do. Protect people from "harmful sites".

Incidentally Mcafee toolbar is not giving it's users this bad info.

If there are anymore ideas and/or suggestions that I can run by Norton tier 2 tech support or Wix support I'd appreciate them very much. Thank you all for your help.


Hi 177FIRCI_I5

Straight after the post I made earlier in this thread, I tested your site using the new Norton Security beta products. As the same Norton toolbar page rating conflict issue was present in the new beta products, I raised the issue as a defect:

http://community.norton.com/t5/Norton-Security-Norton-Security/Scam-Insight-page-rating-conflict/m-p/1174125

(link to a transient forum)

Symantec have acknowledged the issue in my thread and have tagged both of our threads with the same defect tracking number:

Tag: "3607782"

Essentially, the Norton toolbar can't advise the user that 'This page is suspect' without justifying the reason for that page assessment when the user asks 'Why is this page suspect?' (the user clicks on the 'This page is suspect' alert in the Norton toolbar). In your case, we see an immediate contradiction; your page shows as Suspect yet when the user asks 'Why?', the Norton toolbar advises that your site is Safe.

I know this is a small consolation in terms of the experience that Norton visitors to your site.will face until either your site's Norton Community traffic volumes crosses the threshold or Symantec themselves resolve the issue. Please be assured, however, that Symantec have acknowledged this issue.

Kudos0

Re: Incorrect rating on toolbar

Good to hear, Rootkit Eradicator. Thank you for the assistance that's great news actually. It may be in the process of being resolved by Norton because I have stopped experiencing this issue on Firefox and Chrome (both newest versions) even though I haven't heard back from anyone yet. However IE 11 is still popping up the scam insight page. The thing is that if you refresh the page or go back to the previous page and type in the url again it goes to the website and says page safe. All without ever clicking "continue to website" or anything else on the scam insight page. Once that's fixed it will be done with finally. I will keep thread posted.

Thanks again too all who have contributed to this issue, you are all appreciated.

http://www.sealmydeals.com

http://themoneybackguarantee.com/fantasy-sports-offer
Kudos0

Re: Incorrect rating on toolbar

Be advised. IE 11 will no longer allow access to site without clicking "continue to site".

http://themoneybackguarantee.com/fantasy-sports-offer
Kudos0

Re: Incorrect rating on toolbar

Update: Now all browsers are bringing up the Scam Insight page on most pages of my website. Not on the home page but all newly created pages and most others. It's not even consiatant, there will be pages that bring it up in one browser but not in another (using Firefox, IE and Chrome all newest versions). At one point this past weekend it seemed to be completely resolved but now seems to be getting worse. Only IE needed to get consistant and at some point Friday night it finall stopped popping up with the warning in IE. I've been testing all weekend since and hadn't experienced it much till this afternoon (Sunday). Now, all browsers are getting most pages blocked by the Scam Insight page. I don't understand. Very frustrating.

http://themoneybackguarantee.com/fantasy-sports-offer
Kudos0

Re: Incorrect rating on toolbar

Update: Two days ago I was contacted by the 2nd tier tech support agent Joe. He notified me that the defect issue had been submitted. Yesterday my site didn't have one single page blocked by the scam insight page on any browser. Today makes 24 hours without getting blocked. I'm hopeful that this is finally resolved.

I would just like to ask you all to visit my site to see if your toolbar blocks any of it's pages with the scam insight page. Hopefully all of you will have stopped experiencing this as I seem to have on the all the browsers.

Thanks again to all of you who helped me with this issue. Special thanks to Joe, thank you ever so much.

http://themoneybackguarantee.com/fantasy-sports-offer

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