• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Incredimail norton don't work together?

My incredimail is shut down by norton securety 

Kuldeep Singh (Incredimail Support Center)

Mar 2, 13:46

Hello PJ,

Please understand that this is a false positive alert from Norton, I suggest you to temporary disable your AntiVirus.

We've already contacted Norton in order to fix this matter. Only users with Norton AV had encounter this alert.

I would like to apologize for the inconvenience that you experienced.

Please let me know if you have any further questions.

Best regards,

Kuldeep Singh
Customer Support

Replies

Kudos0

Re: Incredimail norton don't work together?

Hello

If you do not want your Incredimail to be scanned, please try the following.

Settings>Antivirus>Exclusions/Low Risks>Items To Exclude From Scans>configure> list your incredimail  Then >Items To Exclude From Auto-Protect, SONAR, Download Intelligence Detection> Configure> list your Incredimail in there. Apply

If you Incredimail consists of stationaries etc. then please put them in a folder  first.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Incredimail norton don't work together?

hello. i have the same Problem, and incredimail give me no answer. Norton blocked it and i cannot install incredimail.

Kudos0

Re: Incredimail norton don't work together?

I just talked to Incredimail and they stated that they have an issue with their digital signature. They are working along with norton to fix this and claimed they are definitely not a virus.

Either way I restored the quarantined Incredimail files and incredimail is working great. I've been using Incredimail for years with no issues so I count on them.

This thread is closed from further comment. Please visit the forum to start a new thread.