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Kudos0

Ipad Air PW manager began reporting false info(stating i had wrong address, etc.) 4 nites ago. Tech support no help

I've been using norton PW Manager for years without a problem.

Now PW manager is not filling in pw and/or user id properly  Often fills in and I get a message to enter the info; sometimes I'm told 'it's the wrong pw'; sometimes a sign-in box does not appear at all. I can not get problem resolved with norton mobile technical support.  I have been promised call-backs which never came.  Then my windows PC manager started acting similarly yesterday.  I could not get into many accounts at all. 

This has been going on since Tuesday nite and now it is Friday nite.  I have lost almost 2 days of work dealing unsatisfactorily with CS/tech support who promises to 'call tomorrow' and never does.  Then today I'm told Norton does not have 2nd level support for iPad  app.

I'm asking help with 2 things:

1. Resolution for my problem

2. Info as to where I can publicly renounce Norton service for PW Manager.

 thanks,

Bmiller

Replies

Kudos0

Re: Ipad Air PW manager began reporting false info(stating i had wrong address, etc.) 4 nites ago. Tech support no help

Now PW manager is not filling in pw and/or user id properly  Often fills in and I get a message to enter the info; sometimes I'm told 'it's the wrong pw'; sometimes a sign-in box does not appear at all. I can not get problem resolved with norton mobile technical support.

 Another user and myself have confirmed the problem with logins not filling in from our iOS devices. See this thread.  I have sent logs to Norton from the NPM app, and have asked the other user to do so also. It would help if you could follow the directions in my post in that thread to send your logs as well.

I have also notified my Norton contacts. 

Things happen. Export/Backup your Norton Password Manager data.

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