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Kudos0

Issue with Norton Security loading on start-up - Windows 10

I updated to Windows 10 Pro yesterday. I am having issues with Norton Security loading on start-up. I may have to try reinstalling it, the program is the current version and ran fine on 8.1. Windows 10 is great.

Labels: Windows 10

Replies

Kudos1 Stats

Re: Issue with Norton Security loading on start-up - Windows 10

Hi @crg31953,

Thanks for reporting this issue.

Could you please provide more information on what exactly happens during start-up? 

Does it throw an error or message? If Yes, Can you share the screenshot of the action.

If it loads, Please run Live Update until all the updates are installed.

I understand you have the current version of Norton. Please make sure it is Norton Security 22.5.2.15

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

On startup, I would manually have to turn Norton Security on. I would get a notification telling me that I was not protected and have to select Norton as my protection app.

On about the fifth restart, I could not even open Norton Security when clicking on the .exe. I rebooted again and I was back to selecting my security program.

I uninstalled Norton Security using the Norton Uninstall Tool and downloaded and reinstalled it. So far it is working like new, I will keep you informed as to a reoccurrence.

Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

Having same problem with Windows 10 and Norton 360. After trying to get Norton loaded I get an error code of @KMODE EXCEPTION NOT HANDLED (mfewpk.sys) and my computer refuses to boot. Have had to revert computer to Windows 8.1 then update again to windows 10. Done this three times but each time I try to load Norton 360 I get the same result. Now having to run windows 10 WITHOUT Norton 360. It ran seemlessly with 8.1 so what hasn't Norton picked up on with their pre update checks? Seems Nortons promise is not being kept here!!!

Any advice would be most welcomed.

Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

David Beaty,

Please confirm N360 version 22.5.2.15
Stay tuned..

Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

@David Beaty,  Can you please check if you have any other security software installed on your computer?

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

Sorry, but I am back to same issues. I am constantly receiving notices as to the lack of protection. When the window pops up to select what program for security, I select Norton Security and try to turn it on yet it does not.

I have tried turning off Windows Defender (Windows only allows a temporary shut down) this did not help either.

Maybe we need an option in Default Programs to select Norton as a default security program!?

Thanks

Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

I am starting to wonder if Windows Defender is creating a conflict!?

Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

Current status: I am still having to select a firewall and virus protection on startup.

Things take time, and I understand that. Just providing my experiences.

Thanks

Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

Version number in Windows 8.1 (which is the only one I can access), is 21.7.0.11 and live update states it is up to date. Hope this helps.

Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

Unaware of any, but not being a computer expert, how can I check?

Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

@David Beaty, Please browse through the applications listed in "Program and features" and see if any security software listed apart from Norton program.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

Get the attached screenprint (which I have saved as a pdf). when trying to access Programs and Features. So still don't know

File Attachment: 
Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

I have the same issue.

Every time I boot my computer, it first says that there is no firewall, then offers the option to have Norton Security run the firewall.

I'm running version 22.5.2.15.  There is no other security software installed.

A few tidbits that might be of interest:

  1. The Norton Security download was through Comcast's customer download portal.
  2. When I first updated to Windows 10, I had ZoneAlarm installed.  After Windows 10, ZoneAlarm was no longer running (since it's not Windows 10 compatible yet), but still showed up in the installed list.  I was able uninstall ZoneAlarm with no issues, and it no longer shows up in the installed programs.  After Windows 10 (both before and after uninstalling ZoneAlarm), I never saw any indications that ZoneAlarm was attempting to run.
Kudos0

Re: Issue with Norton Security loading on start-up - Windows 10

Hello

Norton Security Suite runs the service of the Windows Firewall so that if you have to uninstall Norton Security Suite, then the Windows Firewall will kick in. If you have Norton Security Suite, there is no need for Zone Alarm to be on your computer. The Security Suite has a firewall in it. Have you used the Zone Alarm removal tool? First you need to remove it using the Control Panel method first and reboot, then run the Zone Alarm Firewall and reboot. After doing that, then, you can install you Norton product and reboot. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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