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Kudos0

Issues on a brand new computer

Ive just bought a new laptop, and wanted to install Norton. When its done its first automatic scan it comes up with lots of issues found where the majority is High Importance. How come can there be issues when I haven't yet used the computer?

Labels: Virus Scan

Replies

Kudos0

Re: Issues on a brand new computer

What "issues?"

Kudos0

Re: Issues on a brand new computer

comes up with 512 boxes where it says Value is missing or invalid and asking me to repair. How come would I need to repair something, when I haven't downloaded anything or browsed the web?

Kudos0

Re: Issues on a brand new computer

I have never seen that on a Norton scan.  Can you post a screenshot?

https://community.norton.com/en/forums/how-post-image-forums-0

Kudos0

Re: Issues on a brand new computer

Was this a Norton Utilities scan?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Issues on a brand new computer

Hello

Did you have any pre- existing Security program installed and ended up having 2 real time programs running at the same time?  You have to remove the free trial security program first before installing Norton. You need to run the removal tool for both products, restarting after each run of the removal tools. After the removals, then you can try and reinstall your Norton product.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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