• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos2 Stats

It's here....

http://buy.norton.com/en-us/

Now I think it's time for an official announcement, what will happen with existing customers having a valid subscription??

Please advise asap...

Replies

Kudos0

Re: It's here....

You can convert to the latest Norton Security product probably on a Prorated Price.

I would advise to wait for the official statement just in case I'm wrong :p

Kudos0

Re: It's here....

"You can convert to the latest Norton Security product probably on a Prorated Price.

I would advise to wait for the official statement just in case I'm wrong :p"

That's why I mentionned Official in my previous post...

Also, in System Requirements there is nothing about support of 64-bit browsers....

Kudos0

Re: It's here....

Hello

Your announcement of the new Norton products has more responses to this thread than this one has.. So I guess others have seen it and perhaps have the new product already. If it is out, we are going to be busy helping in this Forum with a new layout and a completely new product at the  same time.....

Edit: There is support for 64 bit Win 7 I saw, but it didn't mention Win 7 Professional, but did say Business.  Are Business and Professional the same thing? I hope they are the same thing.....

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: It's here....

Flo,

I mentionned 64-bit BROWSER support, and you reply Windows 64-bit support, is it the same for you?? For me it's not.....

Kudos0

Re: It's here....

I think it would be wrong to not let current subscribers of NIS and 360 to upgrade. After all, part of the sub states that we get the upgrades to new versions as long as there is a valid active subscription.

I don't think however, this is the case, because my current multi-device 360 premier key is getting rejected.

Kudos0

Re: It's here....

http://us.norton.com/norton-security-antivirus

http://us.norton.com/norton-security-downloads-trial

I just downloaded the free trial and will try it later on my test system.

Jim

Kudos0

Re: It's here....

Wonder how long it will be for the main suppliers and shops to stock the new products, or should I say the two new products?  When I clicked the UK link I was diverted to the Turkish site and there it still shows the 'old' products. Bet everyone is waiting now for official news on here re pricing and current subscriptions status. Watch this space.

Kudos0

Re: It's here....

This it the note on NS.

Norton Security covers PCs, Macs, Androids, iPads® and iPhones®. Some features are not available on iPad and iPhone.

1 Year Subscription: Your product subscription includes the right to use this product on 5 individual devices during the product subscription period. Your product subscription begins upon initial installation and activation.

For NS with Backup its the same only its for 10 devices.

Jim

Kudos1 Stats

Re: It's here....

I have a subsciption for Norton Internet Security till 2019!

I can NOT use my key for the new Norton Security (v22/2015) !!!!

WHAT NOW???????????????

Kudos0

Re: It's here....

I'm guessing you have time to wait and see what the official release message is before you panic. 2015 may be pushing it a bit. normal subscriptions are only for a single year. Stockpiling keys can have unintended consequences

Stay well and surf safe

Dick

Dick Win 10x64 current current NSBU
Kudos0

Re: It's here....

PhoneMan wrote:

http://us.norton.com/norton-security-antivirus

http://us.norton.com/norton-security-downloads-trial

I just downloaded the free trial and will try it later on my test system.

Jim

Please advise if it accepts retail NIS 2014 (v21) and older keys or not.

Thanks.

Kudos0

Re: It's here....

:(

Time they let us know what to do now!!

Kudos1 Stats

Re: It's here....

I also want to use my current 2014 NIS key...... Unfair. :(

Kudos1 Stats

Re: It's here....

@tbalint444444:

I have v22 installed of Norton Security and the key for Norton Security v21 does NOT work with the new product!!!

Kudos0

Re: It's here....

Installed the trial version of NS v22.0.0.110 and as you can see its the same as the last Beta.

I installed my Local Vault with the #2 trick posted elsewhere and it is working fine.

Jim

Kudos1 Stats

Re: It's here....

PhoneMan wrote:

http://us.norton.com/norton-security-antivirus

http://us.norton.com/norton-security-downloads-trial

I just downloaded the free trial and will try it later on my test system.

Jim

Please advise if it accepts retail NIS 2014 (v21) and older keys or not.

Thanks.

The key for NIS v21 does NOT work with NS v22!!!!

Kudos1 Stats

Re: It's here....

"

Please advise if it accepts retail NIS 2014 (v21) and older keys or not.

Thanks."

I tried and it does not work, also attempted to go to my Norton Account but it's unaccessible, it redirects to Norton Management where NS trial is listed as a separate product with it's own product key, but that's normal.

From the main NS GUI, if you enter, for the moment, any NIS 14 key, it throws an error 1230 and it's NOT accepted.

Kudos1 Stats

Re: It's here....

" The key for NIS v21 does NOT work with NS v22!!!!"

Same here, also attempted to go to my Norton Account, but unaccessible, it redirects to Norton Management.

For the moment, older keys do not work with NS, it throws an error 1230 and the key is not accepted.

Regards,

Kudos0

Re: It's here....

Thanks for checking this out Apostolos and Ferenzzz.

Now that is what I call UNFAIR!!! I still have a subscription to NIS14 until Jan-2015 plus 2 NAV & 1 N360 boxes which are unopened. Now what can I do with them?? Toss it to the trash can, or what??

Kudos0

Re: It's here....

In addition, when I click on the NIS 14 Renew GUI link, it redirects me to a Symantec site where I can renew subscription for NIS ONLY.

Don't know if this will change or nor, I guess we'll have to wait...

Kudos1 Stats

Re: It's here....

Norton Security is good for 5 devices, NIS is for 3.  Personally I never expected to get the extra devices for free but I have no problem waiting for the offical announcement, I'm sure they will try to work out something fair.

Dave

Kudos0

Re: It's here....

Thanks for checking this out Apostolos and Ferenzzz.

Now that is what I call UNFAIR!!! I still have a subscription to NIS14 until Jan-2015 plus 2 NAV & 1 N360 boxes which are unopened. Now what can I do with them?? Toss it to the trash can, or what??

I have the same, I have 3 NISv21 boxes not opened and used... I can throw them away too I guess...

Not to speak of my NISv21 key that's valid till 2019.. :(

 

Kudos0

Re: It's here....

Norton Security is good for 5 devices, NIS is for 3.  Personally I never expected to get the extra devices for free but I have no problem waiting for the offical announcement, I'm sure they will try to work out something fair.

Yes, I too don't expect protection for 5 devices, for the price of a 3 license.

But then, they should do a 3 devices NS license for existing users for free, don't you think so? Because this is basically just an update to NIS & 360 renamed to NS & NSB, I know since I participated in the beta testing.

Kudos4 Stats

Re: It's here....

Symantec should release an upgrade installer. Or allow the 2014 keys.

Kudos1 Stats

Re: It's here....

I knew this was going to happen...

It's just too damn late that Norton makes an official announcement imo...

They should have explained this weeks before the final was released!!

Kudos0

Re: It's here....

Since the release version is the same as the last Beta (22.0.0.110) they still have the same bugs.

I will not rush into an upgrade on this new product but will wait until the next update to see if they fixed anything.

I just bought a new copy of NIS for $19.95 and will ride that horse until Norton shows me the new NS is bug free and performs as expected.

Jim


 

Kudos0

Re: It's here....

Since the release version is the same as the last Beta (22.0.0.110) they still have the same bugs.

Wow! What a fiasco this is turning out to be. Bugs in the Forum and Bugs in the new release.

"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: It's here....

Are there any new or enhanced methods of protection in NS?

Doesn't bother me to not get an upgrade to the full new product as it is a more comprehensive and multi licensed product BUT if there are any new or improved methods of protection in NS now or in the future, then I believe Norton is obligated to make those available to NIS license holders. To do otherwise would be a serious breach of trust that has existed between Norton and it's loyal existing customer base for years.

I didn't pay for android or iOs protection for 5 devices. What I paid for was the best, most advanced protection of any and all types for my PC made available by Norton in any product during the life of my license..

If any improvements, enhancements, or additions to anti-malware/firewall/privacy protections are in NS that NIS license holders will not receive, Norton can go stuff it .

Kudos0

Re: It's here....

They just released an update to NIS (21.6.0.32) but not sure what it contains. The Announcement is under Blogs.

Jim

Kudos0

Re: It's here....

"5. What are the changes in this release?


Below are the changes and fixes in NIS/NAV/N360 21.6.0.32:


- Norton Toolbar update to support the upcoming Google Chrome policy change that discontinues the use of NPAPI (Netscape Plugin API) technology


- Norton Product update to support Windows 8 UNP (User Not Protected) feature


- 64 bit Chrome support for Norton Identity Safe


Note: The 21.6 update does not target the Norton Security Suite product. We’ll post an update if we have more information."

https://community.norton.com/blogs/product-update-announcements/product-...

Kudos0

Re: It's here....

"5. What are the changes in this release?


Below are the changes and fixes in NIS/NAV/N360 21.6.0.32:


- Norton Toolbar update to support the upcoming Google Chrome policy change that discontinues the use of NPAPI (Netscape Plugin API) technology


- Norton Product update to support Windows 8 UNP (User Not Protected) feature


- 64 bit Chrome support for Norton Identity Safe


Note: The 21.6 update does not target the Norton Security Suite product. We’ll post an update if we have more information."

https://community.norton.com/blogs/product-update-announcements/product-...

Kudos0

Re: It's here....

NS has been released.

NIS 2014 keys won't work to upgrade to NS

Norton has spoken.

Kudos0

Re: It's here....

Latest NIS update is mainly for Chrome, for which I do not give...you know what, no other security or functionality improvements. (However, Chrome users should be happy...)

Also, I find very strange that Beta posts are cut, last year, the Beta forum was open even after the release of NIS 14 for some time.

I really expect that admins post an announcement soon because I would like to know what to do and which product I should upgrade/update/renew or whatever.

... please kindly give us a simple reply as to transition options, if any...

Regards,

Kudos0

Re: It's here....

Looks to me like the calm before the storm...
 

Cheers,

Kudos0

Re: It's here....

I just spoke to a support rep who told me that within the next 48 hours, there should be an announcement about migrating from the old version to the new one. So let's hope.
 

Kudos1 Stats

Re: It's here....

tba

<< Now that is what I call UNFAIR!!! I still have a subscription to NIS14 until Jan-2015 plus 2 NAV & 1 N360 boxes which are unopened. Now what can I do with them?? Toss it to the trash can, or what??  >>

What's unfair? that they checked to see if the keys worked? <g>

Why not wait a few days of the free trial period you can have and give Norton a chance to get here and answer questions? You can decide if you like the answer or not once you have an answer from Norton.

Hugh
Kudos1 Stats

Re: It's here....

Stop waiting for an answer, just have to wait for our subscriptions to expire and renew with the new soft :)

Norton: Hi customer, thank you for waiting. I'm personally going to help you get this issue sorted out. By the way please take note of this case number ... as a reference with this conversation. For the subscription of the Norton Security, this is a new version and we do not have the option to carry your remaining days on your old subscription for the Norton Internet Security.
Customer: That means that I have to buy a new licence?
Customer: if i want to use the new soft
Norton: Yes cutomer, that is correct

Kudos0

Re: It's here....

The next few days will be interesting for us that are updating to NS soon, how will we be handled.

Windows 10 Pro, 64 bit.
Kudos0

Re: It's here....

Confirming what Zynth posted. This is going to end badly for Symantec. We're being told to buy the new version and have the remaining days carried over. I'm sorry, but that is unacceptable. We already paid for your security product, and we've ALWAYS gotten free upgrades to the new versions with a valid active subscription. Now this has changed. This is wrong and this is going to chase away a lot of customers. There are many other security providers that do not treat their loyal customers this way. I for one am looking elsewhere right now and I know I'm spit in the ocean here, but I am going to a provider who doesn't treat it's customers like this.

I have an active 5 device multi-device subscription and I even wanted a downgrade, because I don't even use the backup feature. I just needed the 5 device license. I asked to downgrade to just Norton Security and they wouldn't do it and told me I needed to buy it and they would transfer the days over. I told the rep thanks, but no. I think I'm done with Norton after all the years I've been with them, they finally managed to push me away. I know I won't be missed, but I'm sure if hundreds of thousands more do the same, they might miss them.

Kudos1 Stats

Re: It's here....

Yes if norton screws over everyone because of this it's bye bye norton forever.

Kudos0

Re: It's here....

They're determined to make margins on the consumer product, which I cannot fault them for. I just think they need to be honest and up front about that. The lack of communication to this point has been totally unacceptable. I had returned to Norton 2014 after many years away and had been using it on 1 machine. It still has 250 days left. I will be switching to another solution. They will not get another dime out of me. This is clearly a money grab plain and simple. I begrudge no one here their opinion, be it positive or negative. I do not think things will turn out as Symantec intended. And while they are at it, they should refund everyone who purchased the software in the few days preceding release, at a reduced cost, thinking that they would be covered on an upgrade in the event of a new product intro as per past practice. They knew internally exactly when they intended to release the software, but were still selling keys up until the end for 2014.At the very least a notation should have been made at time of purchase, or somewhere front and center on the site. All these new practices are questionable at best. I can also confirm what Zynth has posted as I have been in contact with several friends with this issue. I wish Symantec well .I will not ever again install on my machine, or those whose pc's I work on, a Symantec product. I will continue to keep in contact with some of the great friends I've made here over the years. Best of luck Symantec. Hope you know what you are doing.

Kudos0

Re: It's here....

330 odd days left on my subscription, feeling pretty ripped off. The whole point of paying for a subscription software versus a license is that you get upgrades as they are available. I agree with the previous post that they should have made it very clear on the website that this was coming.

The would hope Symantec gets their act together over the next few days and offers a proper upgrade path rather than a cash grab otherwise I will be switching to another product next time around.

Kudos0

Re: It's here....

Polish Support Team claim that Norton Security is brand new product line and there is no possibility to upgrade Norton Internet Security...

Kudos0

Re: It's here....

Official announcement in the blogs here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: It's here....

tba

<< Now that is what I call UNFAIR!!! I still have a subscription to NIS14 until Jan-2015 plus 2 NAV & 1 N360 boxes which are unopened. Now what can I do with them?? Toss it to the trash can, or what??  >>

What's unfair? that they checked to see if the keys worked? <g>

Why not wait a few days of the free trial period you can have and give Norton a chance to get here and answer questions? You can decide if you like the answer or not once you have an answer from Norton.

Hugh,

If they only chekced the keys, they would have done this in their internal testing, not?? Also, do you remember what happened in August 2012? They removed the local vault from NIS/360 and they said if customers request this feature then they'll be bringing it back. Now, what is the reality? It took approx 2 years to finally announce that they do NOT want to reinstate it, and they don't even planning it for the near future. I wish I could link the post here, but in this mess (which is called "the new improved forum") that post gives an "Acces Denied" error, but why? I'm sure it doesnt contain trade secrets............................

Kudos0

Re: It's here....

They should just transfer my remaining days to the 30-day trial key along with the remaining licenses.  Customers are happy and there is a win win situation. With no benefits/profits at all.

What's the problem? 

Kudos0

Re: It's here....

" They should just transfer my remaining days to the 30-day trial key "

Norton Support agents do not have that authority, remaining days cannot be added to a trial version.

In theory, it is possible, after user has renewed the trial version or purchased a new product key, that this "arrangement" could be done.

This is what I was told after a session with Norton Support.

So far, it seems inevitable to renew a trial version of NS or purchase a new product key, again so far....

Regards,

Kudos0

Re: It's here....

Hi Jim - what was the #2 trick to keep your local vault? The beta forum is locked so I cannot go look for it. Thanks!

Kudos0

Re: It's here....

" They should just transfer my remaining days to the 30-day trial key "

Norton Support agents do not have that authority, remaining days cannot be added to a trial version.

In theory, it is possible, after user has renewed the trial version or purchased a new product key, that this "arrangement" could be done.

This is what I was told after a session with Norton Support.

So far, it seems inevitable to renew a trial version of NS or purchase a new product key, again so far....

Regards,

I know. I have mentioned that here too.

https://community.norton.com/forums/product-key-policy-0

Kudos0

Re: It's here....

Hi folks,

I want to clarify a few things. Firstly, I recommend that you review our announcement on NS and NSBU for information about subscription. A few key points I'd like to call out:

- Your NIS/N360/NAV activations keys are not able to be used in your Norton Security or Norton Security with Backup products
- We encourage customers to continue using their NIS/NAV/N360 products until the end of their subscriptions (and disable AutoRenewal), at which time they can purchase a license and subscription to Norton Security or Norton Security with Backup
- For those who wish to get NS and NSBU now, and are concerned about losing subscription time for your existing NIS/N360/NAV products, we recommend that you contact our Customer Support team via Chat to find the best option available

Please let me know if you have any questions or concerns. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

This thread is closed from further comment. Please visit the forum to start a new thread.