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Kudos0

Just renewed last month and getting renewal notice

I just renewed my Norton Security last month.  I just got email saying my subscription will be renewed in 38 days.  

My subscription status says it'll renew in 1357 days.  What's with the email.

Thanks, Dave

Labels: Subscription

Replies

Kudos0

Re: Just renewed last month and getting renewal notice

I suspect that the computer generated message can't do the math

If it doesn't bug you too much just ignore it

stay well and surf safe

Dick Win 10x64 current current NSBU
Kudos0

Re: Just renewed last month and getting renewal notice

How did you renew? Did you enter a new product key? If you did, it might be the old subscription that is still active and getting close to renewal time.   

Try contacting Norton Support and have then check your account for multiple subscriptions. If they find that is what is happening, they can combine the subscriptions for you.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Just renewed last month and getting renewal notice

I had the same thing when I put in a new Key Code after buying from Amazon. The old subscription Key was still on my account. I had to go on my account and remove it.

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