• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

keeping cloud vault if all norton installs removed before install of N.S.

Really the question is about product installations and the Cloud Vault.

Old norton account holder with two Norton 360 installs is no longer able to use his computers, but a close associate is.  Someone will soon need to remove Norton 360 and install Norton Security.  Will this affect the associate's access to the Cloud Vault?

The two N360 installs were done on the old norton account holder's Norton account.  The cloud vault was made also through this old norton user's Norton account.

If I use MY Norton account to make the new install of Norton Security on the old norton account holder's or associate's computer, is that same Cloud Vault still available to the associate or to me?
Or is the Cloud Vault canceled, removed, if all current installs of Norton 360 are/is removed from the machines of the old user and the associate?

Old computer with N360 is gone because stopped working.
Newer computer with N360 is present.
Old user's norton account shows BOTH installations as if both are current; but they will expire in about 3 weeks.
Plan is to remove both (from the one remaining machine and both from the old user's Norton account, "Services"), and make one install of Norton Security
on the machine which is still present.
Will Cloud Vault still be available?
If the new NS install is done through MY account, will cloud vault still be available from that old norton user?

Replies

Kudos0

Re: keeping cloud vault if all norton installs removed before install of N.S.

Hi g_cafe_c,

I'm not sure I follow you - but let me say this:

The Cloud Vault is tied to single Norton Account (email Address and password) and can be accessed from any device with a Norton Product installed on it using that Norton Account.  I have Comcast Norton Security Suite installed on a PC (which only has a Local Account) and I can access my Online Vault via my Norton Account and also access it via my Android using the same Norton Account Sign-in.

Local Vaults are different they are tied to a Windows User Account and can only be accessed thru that Windows Account.

Thus regardless of Norton Product, your Online Vault can be accessed - using the Norton Account email and password that was originally set up.  You may have more than one Online Vault, but each one needs to have a different email address and preferably different password.  Bottom line you can sign into a cloud vault using the correct email address and password regardless of which Norton Product is installed.

I hope that provides some insight into what you are asking.

Kudos0

Re: keeping cloud vault if all norton installs removed before install of N.S.

yank

Your response helps somewhat.  Problem is the two machines  (one present and the other gone and defunctional) have Norton 360 installed, and these installs were done for and by the Old User with that Old User's Norton account (the email, password, and the Cloud Vault password).

Norton 360 on those "two" machines will soon expire, and I want to install Norton Security, but this means must remove Norton 360 from the one remaining machine, and what?  Remove both installs of N360 from the Services section of the Old User's account?   Does this mean that the Old User's Cloud Vault will cease existing?

The old user SHARES the Cloud Vault with the ASSOCIATE.  The old user CAN NOT use a computer nor internet anymore.

Must the new install for Norton Security be done through the Old User's norton account in order to keep the Cloud Vault?

Will removing uninstalling N360 for both machines remove or cancel the old user's Cloud Vault?

Will N360 subscription expiration cancel or stop the old user's Cloud Vault?

I could uninstall N360 from the one present machine and install N S, using MY ACCOUNT, but then does the associate LOOSE the Cloud Vault for the Old User?  Remember, the associate and the old user have been sharing this set of logins, since before they were forced to accept the Cloud Vault  ( it had been a local one until a year ago ).

Kudos0

Re: keeping cloud vault if all norton installs removed before install of N.S.

g_cafe_c:

yank

Your response helps somewhat.  Problem is the two machines  (one present and the other gone and defunctional) have Norton 360 installed, and these installs were done for and by the Old User with that Old User's Norton account (the email, password, and the Cloud Vault password).

Norton 360 on those "two" machines will soon expire, and I want to install Norton Security, but this means must remove Norton 360 from the one remaining machine, and what?  Remove both installs of N360 from the Services section of the Old User's account?   Does this mean that the Old User's Cloud Vault will cease existing?

The above is an older image I saved on my HDD and is from the uninstall of NIS V 21.  As you can see, the Online Vault will NOT be deleted and can be accessed  (using the Norton Account email & password and the Vault password from the previous vault) from another system that is running Norton.

The old user SHARES the Cloud Vault with the ASSOCIATE.  The old user CAN NOT use a computer nor internet anymore.

Must the new install for Norton Security be done through the Old User's norton account in order to keep the Cloud Vault?

NO

Will removing uninstalling N360 for both machines remove or cancel the old user's Cloud Vault?

NO

Will N360 subscription expiration cancel or stop the old user's Cloud Vault?

NO

I could uninstall N360 from the one present machine and install N S, using MY ACCOUNT, but then does the associate LOOSE the Cloud Vault for the Old User?  

The cloud vault as stated in the image above will still be available via another Norton Product (using the old Norton Account/Password and Vault password)

Remember, the associate and the old user have been sharing this set of logins, since before they were forced to accept the Cloud Vault  ( it had been a local one until a year ago ).

I am confused what the above has to do with this as the old user Can Not use a computer nor internet anymore?

All that said, have you considered exporting the "old" Vault and then creating a new Vault on your installation of NS (using your Norton Account) and Importing the "old" vault's info into your newly created Cloud Vault? 

I have not been through an uninstall lately of my NS, but there was a time that Norton offered a free Stand Alone Identity Safe during the uninstall process. This mighty also be another option in order to retain access to the "old" vault.

Kudos0

Re: keeping cloud vault if all norton installs removed before install of N.S.

Not sure if this will help or hinder.

The cloud vault is not tied to a specific computer or Norton product. As long as the user has the email and password for the Norton Account that originally created the vault, they can sign into the vault with the vault password from any computer, or device that can access the internet.

As Yank mentioned, you could install the stand alone version of ID Safe, or you can even access it from the ID Safe web site from any browser. Even if you have no Norton product installed.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: keeping cloud vault if all norton installs removed before install of N.S.

Thanks yank and peterweb.  I believe I should be able to uninstall N360 from the currently available computer, the one which the install was made according to the Old User's Norton account, who has their shared Cloud Vault, and as I understand, Cloud Vault is still then available, even after the two N360's are removed completely.

My next decision is whether to do the Norton Security install using MY ACCOUNT or with the Old User's account.  

Information (login combinations) might be safer if I keep ALL of my accounts SEPARATE from the old user and associate  FROM MY ACCOUNT.  On the other hand, doing that costs more money  (because buying a new Norton Security product key).  If I use my account to make the install of NS, the subscription key has one more available install slot and have already been bought.

I really do not understand the discussion about changing Cloud Vault to a local vault - I believed that Symantec does not allow for that anymore.

yank, the screen shot you posted for uninstalling I do not remember seeing.  

Kudos0

Re: keeping cloud vault if all norton installs removed before install of N.S.

My next decision is whether to do the Norton Security install using MY ACCOUNT or with the Old User's account.  

You keep referring to the old user's account. Are you setting this up for someone else, or is this just an old Norton Account you used to have?

If your worries are about access to the ID Safe cloud vault, it makes no difference which account you use to install N360. Whoever is trying to access the vault still needs to have the vault password. In fact, a user on your computer can even set up their own Norton Account and have their own cloud vault.

I really do not understand the discussion about changing Cloud Vault to a local vault - I believed that Symantec does not allow for that anymore.

If you are satisfied with the cloud vault, you do not need to worry about this. If you are like many of us here, as long as you have had a local vault at some time it is possible to regain it if you have been converted to the online vault. Check the information gathered by user elsewhere in this thread.   https://community.norton.com/en/forums/retaining-your-local-vault

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: keeping cloud vault if all norton installs removed before install of N.S.

The "Old User" had his own Norton account, managed payment of subscription on his own, and shared his logins system, now Cloud Vault, with someone else, and yes, I do have the Old User's Norton account password and I am the one who setup the password to his Cloud Vault.  The cloud vault for this Old User is actually shared by me and the associate, although I do not rely much on my logins stored in their cloud vault.  I have also MY OWN Norton account which I pay for (the subscription), and I mostly rely on MY LOCAL Vault - although I have been using LastPass for the last several weeks instead of my local Norton logins.

I mainly want to be sure that the associate still keeps access to the cloud vault logins that have been saved and are still used.

The Old User is no longer able to use a computer and has no internet access, and would have too much trouble trying to use the internet if an internet-connected machine were presented to him.  The associate still relies on the Cloud Vault logins.

Kudos0

Re: keeping cloud vault if all norton installs removed before install of N.S.

Still unsure about that picture with "Select your uninstall preferences".  I just will want to completely remove Norton 360 and then install Norton Security.  I believe I will use one of MY allowed available installs on MY account, but the machine is for the Associate of the Old User; and so the Cloud Vault is for the Associate and for the benefit of the Old User.  The Old User would then have no Norton Product anymore, and no installed Norton Product on his account.   As peterweb tells it, the Cloud Vault will still be available so no problem to be expected.

Kudos0

Re: keeping cloud vault if all norton installs removed before install of N.S.

Hello

I would say that old user being referred to is actually someone who is too old to use a computer any more and isn't able to safely use the internet any longer. Maybe elderly user might be a better term for that person. The elderly person also shared his vault with someone else and that someone else is going to continue to use that same vault.

Perhaps this explains it a little better?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: keeping cloud vault if all norton installs removed before install of N.S.

floplot,

That is precisely the case.  

They and I have been using completely  (almost completely) separate accounts for our installs.  THEY pay for THEIR subscriptions and have their own Cloud Vault.  I pay for MY subscription and have my local logins vault.  I am a little more technically familiar with using Windows and handling a Norton account and somewhat skilled with signing in and using Cloud Vault and my local logins vault.  Much of this is too confusing for THEM.  The associate who can still use the internet and has a small amount of basic Windows literacy, would not know what to do when Norton 360 subscription expires because that person has been relying on Automatic Renewal, but the expectation is near that support for Norton 360 and Vista will stop; and so someone will need to uninstall Norton 360 and install Norton Security.  Too much for the associate to handle.

This thread is closed from further comment. Please visit the forum to start a new thread.