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Kudos0

LastPass FAILS to properly sign in to Norton community account

The great alternative to ID Safe, LastPass, fails to reliably sign-in to the community Norton account.  No matter if on Firefox or Chrome.  Click the L.P. tool icon, click on Sites, find Norton.com, click it, and never finishes to sign-in.  I can then open another community.norton.com window, click to reach the login screen, and the username and password are automatically filled, AND THEN I can click Sign-In, and the sign-in works.  Why not sign-in straight through from the tool icon?

Replies

Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

Hello g_cafe_c,

A while back, the community login procedure was changed to Single Sign On (sso) which is tied to your Norton Account.  Therefore you may have an outdated URL which causes the sign in to fail.

I suggest you manually create a new LastPass login for the Norton Community. Although I do not sign in directly from LastPass as you do, I just tried this and it works.

  • Open the Norton Community Page and make sure you are logged out.
  • In the UPPER RIGHT corner, right click where it says Log in
  • Select 'Copy Link Location'
  • Open Last Pass, click Add Site
  • Paste that copied link as the URL
  • Give the login a name
  • Select a location to store it
  • Fill in your username and password
  • Click OK.

Now you should have a login which will work directly from LastPass.

Let us know how you do.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

No.  I made the login on LastPass just yesterday.  I can sign in to norton community just fine without LastPass, but not with LastPass.

Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

Hello gcc

It might be an problem with LastPass.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

I believe you are correct.

floplot said:

Hello gcc

It might be an problem with LastPass.

Thanks.

Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

Hello gcc

Goes to show you that Norton isn't the only one that can have issues.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

I am not sure this is a bug in LastPass

I got it to work sort of. I now notice that Norton requires more than email/password. There is also a box that asks me to type what I see (I HATE those) in the box.

Can that be why LastPass will not log us in without intervention?

If it ain't broke, fix it 'til it is!
Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

Hi MPSAN,

You are seeing a CAPTCHA?  I have not noticed that. 

Could you provide a URL where this occurs and perhaps a screenshot?

Thanks!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

Hello MPSAN

Are you referring to SSO to get into the Forum? That has been used for quite a while. Those boxes are usually just used for new members of the Forum for a set number of posts. I am not aware of any changes to the login system to the Forum. Perhaps it[s another bug of LastPass. gcc just said she thinks she found a bug in that program also. It looks like Norton isn't the only program that might have issues. Most issues that involve security if they occur are fixed rapidly.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

I'm using LastPass and have no issue signing in to these, or other, forums.  No CAPTCHA here either.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

Same here.  No problems with LastPass.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

Phil, I have seen the CAPTCHA when I've either logged into my Norton account too often or have mistyped my password wrong too many times, I can't remember now which.

Cheers,
Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

Have seen no captcha for long time;

So far, if open the login screen for community.norton.com, lastpass will autofill the username and password fields and I can click the button.  If I try to signin through the lastpass tool button in the browser toolbar, THAT does not work.

Kudos0

Re: LastPass FAILS to properly sign in to Norton community account

OK, I will look again at what happened...I will see if I can capture the screen and URL if I get the same Captcha issue.

If it ain't broke, fix it 'til it is!

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