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Kudos0

Latest glossy update to Identity Safe continues to be a smear on Norton's reputation

The cute and pretty redesign of the Norton Identify Safe (NIS) application continues to be a frustrating and apparently useless change.   And the navigation around the site just feels wrong and either un-intuitive or over-intiutive.  I'll have to explain that remark later.

In my case, my problems with the current update might result from the basic problem that my laptop is so underpowered (Acer Aspire 5532; single-core AMD Athlon 64 TF-20; 1.6Hz; 3Gb RAM).

The point:  Norton has customers out here who are not driving super-powered equipment, but your redesigns don't seem to be aware of us, or the designers just don't care and Norton management is unaware or likewise uninterested..  But my experience with NIS has been miserable since you pretty-fied the design, and that redesign seems to consume much more processing power than the last ones.

Since I installed this version, I have had to reapply for passwords and IDs for some online sites because this [expletive deleted] version has repeatedly responded to the sites' logon pages with the wrong information, and the sites have automatically "locked" my account so as to require that I reapply. 

I like the general concept of Norton Identify Safe.  But if no improvements to the functionality and the user interface are being made, I want to know, so that I can reluctantly rip it out and find some alternative app whose provider will be more willing to fill the needs of its users.

At least, explain why the new version of NIS persistently shows an incorrect notice that NIS is disabled on Mozilla Firefox 28.0 (see attached)  It's enabled.  But according to your designers it isn't, so I apparently have been operating without it for weeks, but apparently some mystery app is automatically filling in IDs and passwords routinely in the place of the "disabled" NIS... 

Replies

Kudos0

Re: Latest glossy update to Identity Safe continues to be a smear on Norton's reputation

The cute and pretty redesign of the Norton Identify Safe (NIS) application continues to be a frustrating and apparently useless change.   And the navigation around the site just feels wrong and either un-intuitive or over-intiutive.  I'll have to explain that remark later.

In my case, my problems with the current update might result from the basic problem that my laptop is so underpowered (Acer Aspire 5532; single-core AMD Athlon 64 TF-20; 1.6Hz; 3Gb RAM).

The point:  Norton has customers out here who are not driving super-powered equipment, but your redesigns don't seem to be aware of us, or the designers just don't care and Norton management is unaware or likewise uninterested..  But my experience with NIS has been miserable since you pretty-fied the design, and that redesign seems to consume much more processing power than the last ones.

Since I installed this version, I have had to reapply for passwords and IDs for some online sites because this [expletive deleted] version has repeatedly responded to the sites' logon pages with the wrong information, and the sites have automatically "locked" my account so as to require that I reapply. 

I like the general concept of Norton Identify Safe.  But if no improvements to the functionality and the user interface are being made, I want to know, so that I can reluctantly rip it out and find some alternative app whose provider will be more willing to fill the needs of its users.

At least, explain why the new version of NIS persistently shows an incorrect notice that NIS is disabled on Mozilla Firefox 28.0 (see attached)  It's enabled.  But according to your designers it isn't, so I apparently have been operating without it for weeks, but apparently some mystery app is automatically filling in IDs and passwords routinely in the place of the "disabled" NIS... 

Kudos0

Re: Latest glossy update to Identity Safe continues to be a smear on Norton's reputation

It sounds like you have just recently upgraded your product to v21 that includes the 'New and Improved??' Identity Safe interface.

I cannot speak for Norton, but I would suspect that this is the design they are going to use, or they will come up with an even 'better' design in a newer version.

As to the incorrect reporting of Mozilla browser, have you restarted your computer? You can also try clicking on Support - Get Support to run  Autofix to check your Norton installation and fix what it finds.

You might also try disabling the Toolbar in Firefox, restart your computer, then re enable the toolbar and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Latest glossy update to Identity Safe continues to be a smear on Norton's reputation

I may be in the minority, but Im getting used to the new design, especially after the NIS 21.2 update.  However, that being said, I do also have an issue of Identity Safe detecting Firefox.  All Norton components for Identity Safe work in Firefox but the status in the ID Safe settings say  Mozilla Firefox:  Status could not be determined.  I have done a complete uninstall and reinstall of Firefox 29 and still that status still applies.  I may be forced to uninstall and reinstall NIS to see if this clears this up

Windows 10 Pro v.1703 64-Bit / IE 11 / Firefox 55.0.3 / NSBU 22.10.1.10 / NU 16.0.2.53 / Veritas System Recovery 16 SP2
Kudos0

Re: Latest glossy update to Identity Safe continues to be a smear on Norton's reputation

peterweb:

[Have I restarted computer]:  yes, over six times since detecting this error.

[try clicking on Support - Get Support]:  Cannot understand how to navigate to it, given your directions.  Please amplify.

[Disabling / restarting / re-enabling]:  yes.  done --twice so far.

I don't see any evidence that anyone at Symantec is reading the postings on this Board.  You would expect a world-class organization like Symantec to let the sender know when they have received and understood the posting, at the least...

Kudos1 Stats

Re: Latest glossy update to Identity Safe continues to be a smear on Norton's reputation


jesimkins wrote:

peterweb:

[Have I restarted computer]:  yes, over six times since detecting this error.

[try clicking on Support - Get Support]:  Cannot understand how to navigate to it, given your directions.  Please amplify.

[Disabling / restarting / re-enabling]:  yes.  done --twice so far.

I don't see any evidence that anyone at Symantec is reading the postings on this Board.  You would expect a world-class organization like Symantec to let the sender know when they have received and understood the posting, at the least...


Hi,

NIS main UI, click Support, and select Get Support from the drop-down list, as per screenshot below. Hope it helps.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos1 Stats

Re: Latest glossy update to Identity Safe continues to be a smear on Norton's reputation


Rainbow_2 wrote:

jesimkins wrote:

peterweb:

[Have I restarted computer]:  yes, over six times since detecting this error.

[try clicking on Support - Get Support]:  Cannot understand how to navigate to it, given your directions.  Please amplify.

[Disabling / restarting / re-enabling]:  yes.  done --twice so far.

I don't see any evidence that anyone at Symantec is reading the postings on this Board.  You would expect a world-class organization like Symantec to let the sender know when they have received and understood the posting, at the least...


Hi,

NIS main UI, click Support, and select Get Support from the drop-down list, as per screenshot below. Hope it helps.


While the above is a "nice" suggestion, it won't fix the problem that many of us have been putting up with for quite a few months.  The installation is NOT the problem!!  There is an inherrant problem with Norton (I use 360) but, all of the Norton products that provide Identity Safe and Firefox that it appears that nobody at Symantec is able to identify and fix!!!

I have worked with and continue to work with a Norton Senior Manager in India who agrees that my installation is correct and accepts that there is a problem and that it is being worked on but, how long for what is supposed to be a world class company can they continue to only tweak and at times make worse the problems.  Used to be that by restarting Firefox, I could get the dropdowns to work for possibly 4 hours and after the FF 29 toolbar update, I left my system running for 24 hours and the drop downs worked at that point and thought the issues had been resolved but, once I started actually using my computer and not letting it sit, found that I lose the drop downs sometimes within 15 minutes and sometimes longer but, worse than before FF29 and the updated toolbar.

It is difficult to believe that the changes to the tool bar are tested with FF before being released.  I continue to post here and send e-mails to my Senior Norton manager with what is going on but, seems to be getting worse rather than better.

Extremely disappointed and about ready to find a new replacement for Norton Products.

Kudos0

Re: Latest glossy update to Identity Safe continues to be a smear on Norton's reputation

Hi David, thanks for continuing to hang in there. Have you tried FF 29.0.1? Not that I would expect a change for your situation.

BTW, not sure what you meant by "ready to find a new replacement for Norton Products"? I can understand your desire to go to another password manager, but totally replacing N360 because of poor password management?
Kudos0

Re: Latest glossy update to Identity Safe continues to be a smear on Norton's reputation

Yes, I have installed FF 29.01 and the same worse issues persist.  As to your comment about leaving Norton for another product.  My thoughts are that if Norton can't solve this password issue after what 4 months or more that is painfully obvious and can be seen, why should I trust the rest of the 360 Suite that sits in the background and no way to know if it is working properly until I am hacked.

True, haven't heard of issues with the basic product but, if they can't fix the tool bar, are there issues in the basic product???  Don't know and don't want ot find out that a problem with 360 causese me to be hacked or my computer put out of commission.

It's a matter of trust and right now many of us simply don't trust Norton.  Not gone yet but, not sure how long I can stick around while the tool bar gets worse and absolutely no improvements or communications are seen.

Kudos0

Re: Latest glossy update to Identity Safe continues to be a smear on Norton's reputation

Totally understand about trust David - care to comment on my latest post in Product Suggestions?

http://community.norton.com/t5/Product-Suggestions/A-thought-on-a-quot-New-Identity-Safe-Standalone-quot/td-p/1133352
Kudos0

Re: Latest glossy update to Identity Safe continues to be a smear on Norton's reputation

Merging this post with an existing thread
Sunil_GA | Norton Forums Administrator | Symantec Corporation

This thread is closed from further comment. Please visit the forum to start a new thread.