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On line back up is a disaster
I am getting sick to the stomach after reading the information on this forum. Norton seems really negligent in not properly describing to us how the on-line restore system works (to be exact, how it doesen'twork). My old computer crashed a couple of weeks ago so I got a new laptop and blithely started trying to restore my files. After more than a week of frustration, I got an on-line chat with a Norton tech last night who walked me through the process of restoring a couple of files. The system works if you have only a couple of word documents or a handfull of photos. I have several years of word files and photos, and now I find out from Norton that there is no way to retrieve them in any logical order, and I was told by the Norton rep not to try to retrieve any more than 10 files or photos at a time as the system could not handle any more than that. I hope I am wrong and that somwone out there can assist me in getting my files back and getting them in some kind of order. I can't spend the next 3 months, 12 hours a day downloading 1or 2 files at a time. It seems to me that Norton has seriously mis-represented this product. I have paid for this for years and actually felt safe that I had everything backed. I should have listened to my brother and bought another hard drive or 2 as a backup. It would have been a lot easier and safer and cheaper if you add up all the years I've paid for this.