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Kudos0

Links Being Marked as Unsafe or Spammy

Hi, 

I am looking for help here from some kindly people. I have a blog which is cleared not only by Norton but just about every auditor I can find. The site is not blacklisted anywhere from what I can tell. It is hosted by Hostgator and delivered through Cloudfare. There is nothng fancy about the wordpress install either. All upto date.

However Facebook has taken it upon itself to tell visitors to my business page that links to the site 'might be unsafe" or spam. There is no recourse to have the site reviewed by them or get any answers from them. This has persisted for months now. Sending them any emails via all the different contect forms fall on deaf ears.

Worse than that, Facebook are now even marking links tothe  Norton site advisor as "might be unsafe". 

Here is the facebook page - https://www.facebook.com/3dprintwise   . If you click on a link to 3Dprintwise up pops the message. If you scroll down a bit to the 26th July you will see a link to the Norton subdomain  https://safeweb.norton.com/report/show?url=www.3dprintwise.com  .   It says this link might be unsafe or it gives a warning message. Here is that url.

https://www.facebook.com/l.php?u=https%3A%2F%2Fsafeweb.norton.com%2Freport%2Fshow_mobile%3Fname%3D3Dprintwise.com&h=tAQFkptdJAQHyq3mi-kjLvsVA_2nn2zKXKE7AVau-lOLs5g&enc=AZM6R7VFBMpHwLUG-E6nh7ILAEzb7ogrlOs6KUuBV7We-PjXDo1ZSmVSeUTdXJvJAV-YrFeo2X2So9nyC9AT5N5m#

Any help would be gratefully appreciated as Facebook are  in my opinion denigrating the blog and indeed thousands of sites that are fine with no way to appeal. One can only guess at their true motives for doing so.  If you would like to leave a review on the Norton site advisor please do. I don't know it if may help.

Replies

Kudos0

Re: Links Being Marked as Unsafe or Spammy

Hi, 

I am looking for help here from some kindly people. I have a blog which is cleared not only by Norton but just about every auditor I can find. The site is not blacklisted anywhere from what I can tell. It is hosted by Hostgator and delivered through Cloudfare. There is nothng fancy about the wordpress install either. All upto date.

However Facebook has taken it upon itself to tell visitors to my business page that links to the site 'might be unsafe" or spam. There is no recourse to have the site reviewed by them or get any answers from them. This has persisted for months now. Sending them any emails via all the different contect forms fall on deaf ears.

Worse than that, Facebook are now even marking links tothe  Norton site advisor as "might be unsafe". 

Here is the facebook page - https://www.facebook.com/3dprintwise   . If you click on a link to 3Dprintwise up pops the message. If you scroll down a bit to the 26th July you will see a link to the Norton subdomain  https://safeweb.norton.com/report/show?url=www.3dprintwise.com  .   It says this link might be unsafe or it gives a warning message. Here is that url.

https://www.facebook.com/l.php?u=https%3A%2F%2Fsafeweb.norton.com%2Freport%2Fshow_mobile%3Fname%3D3Dprintwise.com&h=tAQFkptdJAQHyq3mi-kjLvsVA_2nn2zKXKE7AVau-lOLs5g&enc=AZM6R7VFBMpHwLUG-E6nh7ILAEzb7ogrlOs6KUuBV7We-PjXDo1ZSmVSeUTdXJvJAV-YrFeo2X2So9nyC9AT5N5m#

Any help would be gratefully appreciated as Facebook are  in my opinion denigrating the blog and indeed thousands of sites that are fine with no way to appeal. One can only guess at their true motives for doing so.  If you would like to leave a review on the Norton site advisor please do. I don't know it if may help.

Kudos0

Re: Links Being Marked as Unsafe or Spammy

Domain clean by Norton Safe Web: 3dprintwise.com

Can't find your Blog

Don't have a Facebook account.

I agree your site is not Blacklisted as per sucuri

Kudos0

Re: Links Being Marked as Unsafe or Spammy

OK let me try to explain another way. There are two interconnected problems.

1. Facebook seems to mark links to my site from my facebook page as potentially unsafe. There is no review process and it appears to be effecting thousands of bonafide sites too - I have spoken to many people in a similar postion. Yes the site is clean according to Norton, Sucuri, WOT, Websense and many others. Facebook's reasons for doing this to so many are quite dubious in my opinion and it is possibly an attempt by them to stop people clicking away from Facebook. In other words it is not a secuirty problem but a commercial decision to 'game' those on Facebook not to click somewhere else or cajole site owners to advertise with them. Alternatively, Facebook are just technically incompetent because links redirected via URL shortners seem to get through without these dubious worded warnings.


2. Facebook are marking a specific url to the Norton Safeweb subdomain as 'might be unsafe' aswell. If this link is embedded in a facebook post - https://safeweb.norton.com/report/show?url=www.3dprintwise.com you get the unsafe message.


In conclusion it appeared at first sight that any link which explictly has the 3DPrintWise domain name in it gets the message 'might be unsafe'. However, that is not the case. If I embed this link from Web of Trust https://www.mywot.com/en/scorecard/www.3dprintwise.com . Facebook does not flag it.

If Norton thinks this is acceptable that their Safeweb service is denigrated as 'might be unsafe' then I find that strange.

Accepted Solution
Kudos1 Stats

Re: Links Being Marked as Unsafe or Spammy

Facebook support have contacted me after some bad publicity and continued emails.  The situation is now resolved to satisfaction. Links have been correctly classified. It has taken a lot of effort with various posts all over social forums but eventually I managed to catch their attention somehow.

"All is well that ends well" - famous last words.  

Kudos0

Re: Links Being Marked as Unsafe or Spammy

Thanks for updating your Topic and explaining issues re Safe Web & Facebook

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