• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Live Update fails to install downloaded files

This problem is a continuing problem in WIN10 64b. The files are downloaded and then NS fails the processing step. The fix is to restart the computer and retry but this works only occasionally and fails to correct the problem most of the time. This is becoming an annoying and possibly dangerous problem since it happens with Update criticality: critical. Anybody have a solution? 

Labels: LiveUpdate

Replies

Kudos0

Re: Live Update fails to install downloaded files

@Gnugs:

Did U see or read any specific error code while updating your Norton with LU? 8920,223? If so, this page would fix that.

Meantime, I recommend shutting down the "fast startup" in your Win10.

If your issues persists... you may have to wait a little bit and re-run LiveUpdate in a couple of hours later.

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Live Update fails to install downloaded files

Hello Gnugs

This sometimes happens that a Norton Update fails to install. Wait a little while and then run Live Update manually. Before you run Live Update, you can check your Live Update history to see if it has installed by itself. If it hasn't, then run Live Update. In most cases that will install the failed installs.

What kind of connection do you have? How far away is your modem? There are many layers of protection that goes on also. There is also protection that comes from the cloud.

What was the security program you had installed before Norton? Did you remove it using the removal tool from the other company? Are you running any other security program now? Please also leave your computer on long enough so that the program has the time to work in the background. Go over the settings and make sure you do have all of the settings the way you want them. Was your computer clean when you installed Norton?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.