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Kudos0

LiveUpdate occupying bandwidth

I run Norton Internet Security on Windows XP. with Firefox browser. Live Update runs almost continuously and seriously inhibits internet access by occupying bandwidth. Live Update will not turn off in response to Settings selection, or otherwise. What can I do?

[Admin Edit: edited post title]

Labels: LiveUpdate

Replies

Kudos0

Re: LiveUpdate occupying bandwidth

Hello @norrossr23 Do you have other antiviral / malware software running along side of Norton? From your Norton dashboard please try going to "Help" then on the left click "Get Support". An automated scan will take place to see if your install has issue and it should correct it. If indeed it does please remember to reboot your system and re-check for your issue again. Thanks.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: LiveUpdate occupying bandwidth

I've not seen this problem reported previously.  Can you be more specific about what happens?  Are you running LiveUpdate manually?  Generally, it might take a minute or two if you cancel a LiveUpdate session. 

Kudos0

Re: LiveUpdate occupying bandwidth

I am not running any other antiviral/malware software. I have done the automated scan which did not reveal any problems. In desperation, I turned LiveUpdate off completely, but it continues to run. It finishes one update then almost immediately begins another one.

Kudos0

Re: LiveUpdate occupying bandwidth

Thanks for your comment. I have had the problem since I updated to the latest version of Internet security. As previously noted, LiveUpdate runs almost continuously, beginning a fresh scan almost as soon as one finishes. I tried turning off LiveUpdate for one of the drop down menu's periods, but it continued to run. Most recently I turned it off completely, but it continues to run. I have not run LiveUpdate manually. I can cancel a session, but a new one commences within minutes.

I have run the check program scan, which did not identify any problems.

Incidentally, I cannot get into the Chat help facility.

All other programs are running normally. I have been a Norton user since 2006.

Kudos0

Re: LiveUpdate occupying bandwidth

Please post a screenshot of LiveUpdate events shown in Norton History, like this:

Kudos0

Re: LiveUpdate occupying bandwidth

Thanks again. I have not been able to get an acceptable  copy of the LiveUpdate history. However, the LiveUpdate events recorded on the history are far less in number than the number of times which the LiveUdate is running. On checking further tonight, it appears that what is running almost continuously is "checking for updates". As would be expected, only some of these, a small minority, proceed to downloading an update.

However, I would have expected that if LiveUpdate is turned off, then the program should not be scanning.

Kudos0

Re: LiveUpdate occupying bandwidth

Further to my earlier comment, tonight LiveUpdate has been checking for updates at two minute intervals.

Kudos0

Re: LiveUpdate occupying bandwidth

Hello

Norton only checks for Updates once an hour except when an Update fails. Then it will try again and sometimes they have to add a hub for the Update to work. But normally, it checks approximately once an hour. Of course the history only shows the actual Live Updates that were downloaded. This is with Automatic Update. You might run Live Update manually at certain times like after a reinstall or a product update.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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