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Kudos0

locked out of vault

I cannot access the vault. I was using the pin feature which no longer works and I can't remember the password, the reminder doesnt help. Any help is greatly appreciated. :)

Replies

Kudos0

Re: locked out of vault

I see an incorrect password error when I log in to my Norton Identity Safe
https://support.norton.com/sp/en/us/home/current/solutions/v80684438_EndUserProfile_en_us
For security reasons, if you have forgotten your Identity Safe vault password, you cannot reset or retrieve the vault password. When you delete the online vault, all your stored data is lost. However, if you have exported or backed up your vault, you can import this data in to your new vault.
https://identitysafe.norton.com/faq
Do you have an Online Vault | Local Vault | StandAlone ID Safe
Please make sure you are accessing your vault correctly as you will loose all data when you delete your Identity Safe vault. 
Please review this related Thread here and post back as required.

Kudos0

Re: locked out of vault

Hi, My vault is online only. I understand that my data will be lost if my vault is deleted. That is ok. Next time I will be more careful. Please delete my vault. Thanks, Billh
Kudos0

Re: locked out of vault

billham:
Hi, My vault is online only. I understand that my data will be lost if my vault is deleted. That is ok. Next time I will be more careful. Please delete my vault. Thanks, Billh

Delete is an end user function.  Even Online ~ Please Export a backup csv and dat after you resolve issue... just in case.

Kudos0

Re: locked out of vault

I might be missing something here. I cannot log into my vault. I am using android with norton identity safe.
Kudos0

Re: locked out of vault

Sorry, missed the pin part

Kudos0

Re: locked out of vault

Because I am on android I don't have the link at the bottom of the page like the windows 360 app has. The android app looks exactly like going to nis.com through a web browser. There are only two options when I log into the app. One is the vault which I can no longer access, the other is 'help'.
Kudos0

Re: locked out of vault

Sorry again ~ not an android user ~ I'll try to get you help

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