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Kudos0

Login Assistant on Norton Toolbar

In my Windows 8 IE 10 Norton desktop toolbar Login Assistant works. On my Windows 7 IE 9 toolbar it's grayed out and doesn't do anything.   Is it supposed to be this way?

Replies

Kudos0

Re: Login Assistant on Norton Toolbar

In my Windows 8 IE 10 Norton desktop toolbar Login Assistant works. On my Windows 7 IE 9 toolbar it's grayed out and doesn't do anything.   Is it supposed to be this way?

Kudos0

Re: Login Assistant on Norton Toolbar


BajaBoojum wrote:

In my Windows 8 IE 10 Norton desktop toolbar Login Assistant works. On my Windows 7 IE 9 toolbar it's grayed out and doesn't do anything.   Is it supposed to be this way?


That is not the way it is supposed to be.

What version of NIS are you using? Support - About

On the Win 7 machine, make sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

Let us know if this helps.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Login Assistant on Norton Toolbar

I'm using NIS 20.2.0.19.

LiveUpdate and rebooting doesn't change it, and AutoFix says everything is OK.

Kudos0

Re: Login Assistant on Norton Toolbar

Hi,

After logging into vault, did you get any message or popup after clicking on "login assistant" ?

Thanks,

Senthil

Kudos0

Re: Login Assistant on Norton Toolbar

The two toolbars are different.  I've attached two jpgs; in both situations I have the latest version of NIS 2013 on fully updated  computers and my Vault is open.

The Windows 7 IE 9 (32-bit) toolbar only has the Identity Safe home, Norton Secured, facebook, and Identity Safe icons; the Login Assistant icon is grayed out.  There are no drop down menus.  No messages or popups appeared.

The Windows 8 IE10 toolbar has the Norton icon (with drop down menu), Identity Safe home, Norton Safe Web (with drop down menu), facebook (with drop down menu), and Identity Safe icons (with drop down menu), and Login Assistant icon active (with drop down menu).

I've tried putting the Norton toolbar on its own line with no change. It's almost as if I clicked on 'Compact Toolbar' which doesn't exsist any more.  Is there an IE setting somewhere that controls toolbar appearance?

Accepted Solution
Kudos0

Re: Login Assistant on Norton Toolbar

Hi,

I guess you have migrated from 2012 after selecting Minimize Toolbar option in IE 8. Since we don't have minimize toolbar option in NIS 2013, we are facing this issue.

Try following suggestion  to fix this issue.

Please do a complete/clean uninstall(select "remove all data" option while uninstalling) and reinstall of NIS 2013. Make sure to take backup of Identity safe data before doing complete uninstall.

Note: If we do complete/clean uninstall , we will have only online vault setup.

Thanks,

Senthil

Kudos0

Re: Login Assistant on Norton Toolbar

Senthil:

You nailed it!

I did a clean install and the toolbar is back to normal.

Thanks!

Kudos0

Re: Login Assistant on Norton Toolbar


BajaBoojum wrote:

Senthil:

You nailed it!

I did a clean install and the toolbar is back to normal.

Thanks!


How is your online vault working?

Kudos0

Re: Login Assistant on Norton Toolbar

It works fine- thanks for asking. 

Even with the minimized toolbar Identity Safe worked as it should, so it was more curiosity than practicality.

By the way- I went to Identity Safe after using LastPass for years, but LastPass is real buggy in Windows 8.  I'm very happy with Identity Safe in both Windows 7 and 8; it works better than LastPass.  The only downside is it's not as 'portable.'  It would be nice if Norton can create an Identity Safe website we can use on any computer, just like LastPass.

Kudos0

Re: Login Assistant on Norton Toolbar


BajaBoojum wrote:

It works fine- thanks for asking. 

Even with the minimized toolbar Identity Safe worked as it should, so it was more curiosity than practicality.

By the way- I went to Identity Safe after using LastPass for years, but LastPass is real buggy in Windows 8.  I'm very happy with Identity Safe in both Windows 7 and 8; it works better than LastPass.  The only downside is it's not as 'portable.'  It would be nice if Norton can create an Identity Safe website we can use on any computer, just like LastPass.


Try going to   identitysafe.norton.com

That gives you access to your online vault from any internet connected device.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Login Assistant on Norton Toolbar

I think this is different than LastPass- you have to install Identity Safe onto the computer you want to use to access the vault.  Public computers (like in libraries and internet cafes) won't let you do that.

With LastPass you can go to their site on any computer, log in, and access your vault without installing anything.

Kudos0

Re: Login Assistant on Norton Toolbar


BajaBoojum wrote:

With LastPass you can go to their site on any computer, log in, and access your vault without installing anything.


Not sure I would be totally comfortable doing that on a public computer.

Kudos0

Re: Login Assistant on Norton Toolbar

Obviously you don't want to do anything really sensitive, but they have a virtual keyboard option that prevents key loggers from recording input.  Their online vault is a nice feature for e-mail or other fairly benign sites.

Kudos0

Re: Login Assistant on Norton Toolbar

Any plans to fix this issue?

When in doubt, uninstall / reinstall :smileywink:Windows 7 SP1 (64 bit), Norton Internet Security 2013, Internet Explorer 10, SpywareBlaster
Kudos0

Re: Login Assistant on Norton Toolbar

Hi WLP,

The topic of this thread was solved.  What issue are you asking about?

Kudos0

Re: Login Assistant on Norton Toolbar

This issue... according to the answer, the only way to fix it is to remove NIS completely and then re-install to remove the minimize option set by NIS13.  I've fixed this solution this way: I uninstalled saving settings.  Then I install NIS12, uncheck the mimize toolbar, and then upgrade.

Therefore, to mitigate this issue, the user have to uncheck mimize toolbar BEFORE upgrading.

When in doubt, uninstall / reinstall :smileywink:Windows 7 SP1 (64 bit), Norton Internet Security 2013, Internet Explorer 10, SpywareBlaster

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