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Kudos0

Login Error

I get the following error when attemping to sign into Norton account  when wanting to open my ID Safe.

'A network error is preventing access to your norton account. Please check your computer's internet connectivity and try again'

Can't access my log-in and internet/network is fine on this end.

Any suggestions?

Replies

Kudos0

Re: Login Error

I get the following error when attemping to sign into Norton account  when wanting to open my ID Safe.

'A network error is preventing access to your norton account. Please check your computer's internet connectivity and try again'

Can't access my log-in and internet/network is fine on this end.

Any suggestions?

Kudos0

Re: Login Error

Hi loweyj,

Can you please try to go to www.nortonaccount.com and log in that way?

Is this an online vault tied to a Norton product (Plese tell us if NIS or N 360 and version -from min page suppoer > About) or tied to  the Stand Alone ID Safe?

 <edit>  Another possibility may be the server concerned with your Norton Account may be having a slight glitch - perhaps another try a few hours later may work - if it is the server.

Kudos0

Re: Login Error

No, can not get onto https://www.mynortonaccount.com/ either.

I have NIS 20.4.0.40 and the online vault is tried to it.

Kudos0

Re: Login Error

Hi loweyji,

On the main page of NIS sleect Support > Get Support and let it update and run and see if it finds any error or corrects anything.  If nothing found or nothing corrected,  please see if you can download and run the Norton Remove and Reinstall Tool.

Let us know if either of these make any differences.

Kudos0

Re: Login Error

Ran support and it found nothing.

I then ran Norton remove and reinstall.

Still getting same error and I'm not able to log-in.

Kudos0

Re: Login Error

t tired to log-on to MyNortonAccouint.com and was able to do so.

But, still get that same error when trying to log-on to identity safe

Kudos0

Re: Login Error

If you are now logged onto your Norton Account, have you tried to open NIS, select Settings > Web > Identity Safe > ensure Identity Safe is set to ON and the try to Log into Identity Safe?

Kudos0

Re: Login Error

Yes, IDSafe is set to on, but still same error...???

Kudos0

Re: Login Error

Moved to own thread for better exposure.
Kudos1 Stats

Re: Login Error

Is anyone from Symantec looking into this or are we all going to be left out in the dark again like last Nov when the same thing happened. A simple "We are aware of the problem and working on a solution" would be nice and most likely prevent many people from uninstalling and reinstalling numerous times not to mention going to the extreme and formatting thier system only to find the same problems afterwards. Yes, I went to that extreme last fall.

Comeon already! 

41days left in my subscription... How this is handled this time will certainly play a big part in my purchasing this software again.

Kudos0

Re: Login Error

I have left a message for Norton - however, it is a Sunday and tomorrow is a Holiday in the states - so it's a matter of waiting until they see my message and then take some kind of action.

Kudos0

Re: Login Error

I have the same problem. I started a chat session yesterday (36 hours ago now). They wanted to uninstall and re-install but before I let them I asked them why I couldn't login to the website or access from any of my computers. After checking with a supervisor the reported there was system maintenance and to try again in 24 to 48 hours.

I asked why there was no notification to the users and they had no answer.

It seems the only answer is to keep waiting.

Kudos1 Stats

Re: Login Error


yank wrote:

I have left a message for Norton - however, it is a Sunday and tomorrow is a Holiday in the states - so it's a matter of waiting until they see my message and then take some kind of action.


Norton has received my notifcation and are looking into the situation - hopefully a comment soon as the long weekend is over.

Kudos0

Re: Login Error

had the sam problem, but they got on it and it is FIXED!

very well done

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