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Kudos0

Logins/passwords not automatically logging in even from Norton browser

Hello everyone, I am new to the forums so perhaps this is a basic question. I have noticed that from both my PC and iPhone that about 1/3 of my logins will not automatically log me in. I can add them manually and they work. Am I doing something wrong? Do I have a setting wrong? Do I need to report it to Norton? Ideas???? Example: accounts.mutualofomaha.com Thanks for reading. Robert

Replies

Kudos1 Stats

Re: Logins/passwords not automatically logging in even from Norton browser

Have these logins worked in the past? If so, it is possible that the web site may have changed some of the code on their web login page. Norton needs to make changes for the individual sites.

You can report the site to the ID Safe team from your product.

From the Norton Toolbar in IE or Chrome, Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Logins/passwords not automatically logging in even from Norton browser

Thanks Peterweb.  I wondered if there was a way to report these sites.

Accepted Solution
Kudos0

Re: Logins/passwords not automatically logging in even from Norton browser

Kudos0

Re: Logins/passwords not automatically logging in even from Norton browser

Wie kann ich bei Firefox Seiten melden, bei denen der LOGIN mit Identity Save nicht funktioniert?

Auf meinem Labtop mit alter Identity Version funktionieren die Logins weiter problemlos!

Kudos1 Stats

Re: Logins/passwords not automatically logging in even from Norton browser

How can I report to Firefox sites where the LOGIN with Identity Save does not work?

On my Labtop with old Identity version, the logins continue to work fine!

What browser are you using on the laptop? 

You are not reporting the issue to Firefox. You need to report it to Norton. In Firefox, navigate to the problem web site, then click on the little grey Identity Safe icon on the Firefox address bar. Then log into your Norton Identity Safe vault. Then click the icon again and then click on Feedback. That will take you to the image that bjm_ posted above. Fill in the details and click on Submit.
 

Welchen Browser verwenden Sie auf dem Laptop?

Sie melden das Problem nicht an Firefox. Sie müssen es Norton melden. Navigieren Sie in Firefox zur Problemwebsite, und klicken Sie dann auf das kleine graue Identity Safe-Symbol in der Firefox-Adressleiste. Melden Sie sich anschließend bei Ihrem Norton Identity Safe-Tresor an. Klicken Sie dann erneut auf das Symbol und dann auf Feedback. Das bringt dich zu dem Bild, das bjm_ oben gepostet hat. Füllen Sie die Details aus und klicken Sie auf Senden.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Logins/passwords not automatically logging in even from Norton browser

Danke für die Erklärung!

Der Feedback- Button ist ja recht gut versteckt hinter ... !

Aber ich habe ihn gefunden und die Seiten so an Norton gemeldet.

Auf dem Laptop verwende ich auch Firefox 57.0 allerdings die 32-Bit Version und als Norton Identity Save Add-on noch die Version 2.1.0.24

In dieser Kombination funktionieren die Logins problemlos!

Herzlichen Dank

MSCH

Kudos0

Re: Logins/passwords not automatically logging in even from Norton browser

[Admin Edit: Comment moved to its own thread Autofill issue in Google Chrome browser]

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