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Kudos0

a long time need for submit a malware in norton database !

hello,

i submit a new ransomware ( locky ) to symantec from this link : https://submit.symantec.com/websubmit/retail.cgi  about 9 hours ago !

and still my norton product ( current = last update ) cant detect this file !

its not bad for symantec ?!  9 hours for 1 malware ?

i send this malware to kaspersky and kaspersky add this file to database after just 2 hours ! or Trend micro after 6 hours !

why symantec take this long time ?! !!! :)

( sorry for my english i using google translate )

Replies

Kudos0

Re: a long time need for submit a malware in norton database !

Hello

Please use the 2nd link in my post. Your address isn't complete. Please follow the directions on this Form.

Please use this link if you think that a file is a false positive:
https://submit.symantec.com/dispute/

If there is a possibility that the file might be infected, please submit it to Symantec using this link:


https://submit.symantec.com/websubmit/retail.cgi?OpenDocument&src=submit



Another alternative which is fast you can use Virus Total

http://www.virustotal.com/index.html

Please use the 2nd link. I think you will get better results with the complete address.

Thanks.




 

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: a long time need for submit a malware in norton database !

Ok i used this link : https://submit.symantec.com/websubmit/retail.cgi?OpenDocument&src=submit

i submited a malware 3 hours ago !

how long it take for add to database ? 

i cant underestand why symantec is slow in sample submission !!

Kudos0

Re: a long time need for submit a malware in norton database !

Hi @mrparham,

Could you please provide us with the tracking number for the threat submission to further investigation? Thanks.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: a long time need for submit a malware in norton database !

Hi for example i submited a malware 1 day ago

tracking number: 39603887

Kudos0

Re: a long time need for submit a malware in norton database !

Hello

Also, please check your spam detector for any missing emails with tracking numbers or results of the submissions.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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