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Kudos0

Lost Access to Local vault

Hi, up until last night I had access to my local vault. So as usual, I open up IE Explorer 11 and press the vault button only to be prompted to sign in online? I'm not greeted with the single line for login.  After much frustration I opted for Norton Chat support only to be told my vault had been converted to cloud apparently without my permission or knowledge? Can someone help me with this? I have been wondering why there were local backups on my system, (since I’m diligent about creating my own backups locally). Never had to sign in Twice before, as the button for the local vault is apparently not what it was before. So even if I reinstall there’s no way around this? Can I fix this? I’m running Windows 7 Pro, with Norton security Deluxe. Norton has my data and I don’t like it.

Replies

Kudos0

Re: Lost Access to Local vault

Nevermind...

Whatever didn't work (because of me using my Local Vault) seems remedied with the 'Online' version. Once I'm logged in everything just works in Firefox; whereas some of the logins just wouldn't work with IE Explorer 11. I noticed that right away. Now all of the business I did in IE Explorer (because the local vault didn't work with Firefox) now all of a sudden works like a charm. I mean smooth a silk. Using the latest version of Firefox. The identity safe badge pops up in the login fields and presto.

Kudos1 Stats

Re: Lost Access to Local vault

Hello

Thanks for the positive feedback about the new Firefox extensions and the Identity Safe.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.
Kudos0

Re: Lost Access to Local vault

No problem, I've been trying to stay away from the online vault for fear of access concerns. So imagine my surprise when I see it work just as it does in IE Explorer 11. Feels like old times. The one caveat being; I have to sign back in whenever I close Firefox, whereas with IE Explorer the Vault remains open even after closing the browser. I like that feature. Is there a setting that I'm missing to force Firefox to do the same? That would be great. I'm still not happy about having my stuff in the cloud, but what can you do. Thanks for the follow-up.

Kudos2 Stats

Re: Lost Access to Local vault

I have been wondering why there were local backups on my system, (since I’m diligent about creating my own backups locally).

If these backups are being done automatically, you are using an online vault. Check the Import/Export tab in Identity Safe Settings. If you see an option at the bottom for Automatic Backup, you are using an Online vault. It is possible you accidentally clicked on the wrong response to a prompt to Go Cloud.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lost Access to Local vault

Thanks!! I have a standard and admin account. When I logged into my admin I was able to change the settings just as you specified. The login for the vault appeared just as it used to. I was able to export my data with no problem. But what of my cloud status? Is that permanent? Still don't know how I went online... bugs the heck out of me. Looks like the circle works as well. Before it would only allow me access to the online vault, but now it pulls up a prompt for the local vault.

Thanks very much.

Kudos1 Stats

Re: Lost Access to Local vault

Is the cloud status permanent? Yes. The vault will always be there. You can clear the data in it, but it will be there. Norton is trying extremely hard to get all users moved to the cloud. In fact, no new Norton products will allow you to create a new local vault.

There is a work around to get a local vault working again. As long as you have had a local vault at some time it is possible to regain it if you have been converted to the online vault. Check the information gathered by user elsewhere in this thread.   https://community.norton.com/en/forums/retaining-your-local-vault

If you wish to try this, be sure to read through the whole thread, as there are a couple of gotchas that can make the process fail.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lost Access to Local vault

Looks like I have the Local Vault for IE Explorer, no problem there. But for Firefox 49.0.1, I have to sign into my 'Norton Account' to use that particular (online?) vault. It works well, but as far as I can tell it's not local. If I can get the local vault to work in Firefox  I'll clear the contents of the online vault. I think what happened was that I renewed my subscription opting to use a key purchased for 'Norton Security Deluxe' in place of the expired' Norton Security. I'm not sure if that had anything to do with it, but I don't remember the program making backups on my computer before then. I guess I can tolerate signing into my Norton Account to use the vault in Firefox for now, as its more convenient. Thanks so much for your reply, and your assistance. 

Kudos1 Stats

Re: Lost Access to Local vault

The new FF extension only works with an online vault. And I cannot see any new code from Norton ever supporting a local vault again. There have been many cries over the last few years to bring back that feature. They have fallen on deaf ears.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lost Access to Local vault

Thats a shame. I usually post my replies in IE Explore but I used Firefox this time. The identity safe logs me in just as easily as the local vault, its just the idea of having my data in the cloud. Seems to me, if you have the knowledge (or savvy as a company) to encrypt our data, you also possess the tools to decrypt' said data (as the need merits). Thanks for clearing this up for me.

Kudos0

Re: Lost Access to Local vault

When I logged into my admin I was able to change  the settings just as you specified.

Just to clarify for you and others reading this thread. When you logged into the ID Safe settings from IE's Norton Toolbar, did you see the setting for Automatic Backup as shown in my image? If you did, you DO NOT have a local vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lost Access to Local vault

Oh my. So now what? You mean even if I have the option to import a vault, it doesn't mean its local?

Now I'm afraid to reboot.

Kudos0

Re: Lost Access to Local vault

Oops double post

Kudos0

Re: Lost Access to Local vault

You can import and export with both local and online vaults.

Do you see the Automatic Backup option? You still have not confirmed this.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lost Access to Local vault

When I first log on as Admin and open up IE Explorer I'm presented with the Norton tool bar. On that bar I have the Norton safe search. Next, is the "this page is secure icon," and then the square-looking 'Vault is closed' button. The Admin version looks as it did before I upgraded to Norton Security Deluxe. Once I log in the vault opens. In the settings the 'automatic backup option' appears on the bottom yes. But it feels and looks just like the local vault. What if I reinstalled would that work? Why would I still have the option of 'Exporting' the vault if the 'Local Vault' option no longer applies? Thanks again for your reply.

Accepted Solution
Kudos0

Re: Lost Access to Local vault

MGibster:

When I first log on as Admin and open up IE Explorer I'm presented with the Norton tool bar. On that bar I have the Norton safe search. Next, is the "this page is secure icon," and then the square-looking 'Vault is closed' button. The Admin version looks as it did before I upgraded to Norton Security Deluxe. Once I log in the vault opens. In the settings the 'automatic backup option' appears on the bottom yes.

So this confirms it is an online vault. Is it the same if you use a Standard Windows user?

But it feels and looks just like the local vault.

They do look identical. The only difference is the location of storage of the vault contents.

What if I reinstalled would that work?

Any reinstall will not change anything. And your online vault will not be affected by any reinstalls.
For a few years now, there is no option to create a local vault. The only option is to try the work around I noted above. It does entail a reinstall of your Norton product. 

Why would I still have the option of 'Exporting' the vault if the 'Local Vault' option no longer applies?

As my forum signature says, 'Things happen'. Even with an online vault, you may want to make a backup with the CSV format so you can print out your logins for some reason.

Thanks again for your reply.

You are welcome.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lost Access to Local vault

Would using a key for Norton Security Deluxe on a version of Norton Security create a new version number/folder in the Norton ID folder? Which means the local vault is still there, but its being ignored by the new variant of Norton? Does that make sense? I'm showing two versions in the Program Data/Norton/ {0C55C096-0F1D-4F28-AAA2-85EF591126E7} Folder

Version: NS_22.2.0.31 (Files dated: 4/21/2016 the day I purchased my PC and Installed Norton Security)

And Version: NS_22.6.0.142 (Files dated: 10/21/2016 back to 4/21/2016, Key Purchased 10/3/2016)

Kudos0

Re: Lost Access to Local vault

If you are asking questions about the work around, it is best you post in that thread. That way the threads do not get off topic and confusing.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lost Access to Local vault

I'm going to chalk this up to experience then. Please disregard my new message. But what if we experience trouble online (no access to online server) is there a way of using the vault in stored locally? Or has that been covered already. I pretty much ignored all of this when my vault was still local. "Things happen," is right.

Kudos0

Re: Lost Access to Local vault

Will do, thanks

Kudos1 Stats

Re: Lost Access to Local vault

But what if we experience trouble online (no access to online server) is there a way of using the vault in stored locally?

I have not been able to test this, but I seem to remember being told there was some local caching of the information. But again, there may not be, and users have had trouble logging into their vault when there are temporary server issues. Thus the outcry I mentioned above to bring back the local vault. I wish I had an answer for this, but the only thing others have done is try other password managers.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Lost Access to Local vault

I remember the horror stories and thanked my lucky stars I had my local vault. What a mess...
Thanks so much for your help.

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