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Kudos0

Lost all online vault logins

I recently updated my email address with Norton.  Later when I logged into my vault, all my logins were gone.  Even with the help of a Norton tech, they are lost.  i have to start all over.  Now I know to export them to my computer so they are saved but is there anything else I can do?  The technician told me because I changed my password, it automatically deleted all the logins BUT I haven't changed my password.  It is the same.  Thanks in advance for any help or advice

Replies

Kudos0

Re: Lost all online vault logins


Mar-Moye wrote:

I recently updated my email address with Norton.  Later when I logged into my vault, all my logins were gone.  Even with the help of a Norton tech, they are lost.  i have to start all over.  Now I know to export them to my computer so they are saved but is there anything else I can do?  The technician told me because I changed my password, it automatically deleted all the logins BUT I haven't changed my password.  It is the same.  Thanks in advance for any help or advice


Welcome,

The email address is the key to the vault.

It may not be possible but you might try to change your address back to the old one - if you still have access. And see if you can still log into your valut that way. If so then you can export your data to your computer. Reverse things to your new email address and improt all of your old data into the new vault.

No promises!

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: Lost all online vault logins

Hi Mar-Moye,

Is it correct for me to assume you were on an Online Vault in the past (since you need your Norton Account to access your ID Safe data)?  If so, chances are slimmer of recovering your previous ID Safe Data.  If you were on a Local Vault by chance, please let us know your Operating System.

Have you tried to go to https://identitysafe.norton.com/  to attempt to log in to your ID safe using the GIGNIN at the top of the page.  Try using your old email address (as dickevans suggested) and password (unchanged as you said) and let us know if you can get in.

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